Front Office Receptionist

About the role

This position involves greeting patients, visitors, and staff in a professional manner, checking in/out, scheduling, and confirming appointments. The role also includes verifying insurance eligibility, collecting payments, answering calls, and assisting with administrative tasks.

Responsibilities

• Check in/out, schedule, reschedule, cancel, and confirm patient appointments
• Contact patients by phone to complete job duties
• Verify insurance eligibility and patient demographic information during check-in and update records as needed
• Collect co-pays and payments, issue receipts, and reconcile daily transactions
• Answer incoming calls, route messages, and respond to inquiries regarding appointments, services, and policies
• Avoid administrative tasks, such as scanning documents, data entry, and maintaining office supplies
• Scan all documents, upload and label in patient charts in Electronic Medical Record (EMR)
• Communicate effectively with clinicians, administrative staff, and external providers to coordinate patient care
• Address patient concerns with professionalism and empathy, escalating issues to the appropriate department when necessary
• Document conversations and events with patients regarding issues, needs, or concerns
• Ensure the reception area is clean, organized, and stocked with necessary materials
• Carefully coordinate care with psychiatrists, case managers, and other behavioral health professionals to ensure continuity of services
• Fill openings throughout the day when openings become available
• Make sure the lobby TV is on and playing video
• Absorb welfare checks and 51/50 calls
• Attend all mandatory staff meetings as directed
• Ensure compliance with HIPAA, ethical, and professional guidelines in all client interactions and documentation
• Adhere to all organizational policies and procedures related to client care, confidentiality, and professional conduct

Requirements

• High school diploma or general education degree (GED), or an equivalent combination of education and experience
• Previous experience in customer service, reception, administrative support, or patient-facing roles preferred
• Demonstrated success, progression, or accomplishments in customer service roles, such as increased responsibility, positive customer feedback, performance recognition, or leadership opportunities
• Experience working in a fast-paced environment involving scheduling, phones, or client interaction is highly desirable
• Experience in behavioral health or mental health settings preferred
• Experience working with underserved populations, including Medi-Cal recipients, at-risk individuals, and those with severe mental illness is preferred

Qualifications

• Comfortable using computer systems, scheduling software, and electronic records
• Basic proficiency with Microsoft Office (Outlook, Word, Excel) and general office technology
• Ability to quickly learn new systems and software used for scheduling, communication, and documentation
• Experience with video conferencing platforms or virtual communication tools is helpful

Skills

• Strong customer service skills with a professional and welcoming demeanor
• Excellent communication and interpersonal skills, with the ability to interact respectfully with individuals from diverse backgrounds
• Ability to remain calm, patient, and empathetic when assisting individuals with concerns or questions
• Strong organization, attention to detail, and time management skills
• Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism
• Ability to work both independently and collaboratively within a team environment

Benefits

N/A

Pay

N/A

Schedule

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