Front Office Receptionist

About Us

ENT Specialty Partners (ESP) provides unparalleled strategic, financial, and operational support to partnering ear, nose, and throat practices. We collaborate with clinics that provide a wide range of services in otolaryngology - head and neck surgery, audiology, allergy, facial plastic surgery, pulmonology, and physical therapy. Guided by excellence, service, principles, and innovation, ESP aims to become the foremost provider of ENT services in the country. Our dynamic team prioritizes people and fosters a collaborative community of healthcare professionals delivering exceptional employee and patient care.

About The Role

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Absorb and respond to patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.

Qualifications

• A high school diploma or GED is required; prior experience is preferred but not required.
• Strong communication, active listening, and time management skills are necessary.
• You must be highly organized, detail-oriented, and able to manage multiple priorities.
• Highly proficient in customer service skills and office software (e.g., MS Office, Teams) and scheduling systems.

Behavioral Expectations

• Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
• Be able to remain focused for extended periods and manage multiple tasks efficiently.
• Work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.

Work Environment & Physical Expectations

• An on-site, clinical office setting.
• A Monday–Friday, daytime schedule; occasional after-hours meetings may be required.
• Ability to sit for extended periods, move throughout the office as needed, and perform light lifting; manual dexterity required for frequent computer and phone use.