Front Office Receptionist

Responsibilities

• Greet patients and visitors in a professional, welcoming, and solutions-focused manner
• Answer incoming calls promptly and professionally in both English and Spanish
• Schedule and confirm appointments while ensuring patients leave with all future appointments arranged
• Verify patient demographics, insurance information, authorizations, and required documentation
• Aid with patient intake, registration, and collection of necessary paperwork
• Cook up incoming and outgoing referrals with providers, imaging centers, specialists, attorneys, and payers
• Aid with case management responsibilities by tracking pending referrals, authorizations, follow-ups, and gaps in care
• Communicate with patients regarding appointment reminders, referral updates, and care coordination needs
• Maintain accurate documentation within the electronic medical record system
• Identify and escalate patient concerns, operational issues, or scheduling barriers proactively
• Aid with obtaining medical records, imaging reports, and supporting documentation
• Support front office operations including scanning, faxing, emailing, chart preparation, and administrative tasks
• Help maintain a clean, organized, and professional front office environment
• Deliver exceptional customer service while creating a positive patient experience at every interaction
• Aid leadership and clinical teams with operational support as needed

Qualifications

• Fluent in both English and Spanish (required)
• Previous medical front office, healthcare administration, or customer service experience preferred
• Experience with personal injury, workers’ compensation, referrals, or case management is a plus
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced clinical environment
• Strong organizational skills and attention to detail
• Solutions-focused mindset with strong critical thinking abilities
• Comfortable working with electronic medical record systems and multiple software platforms
• Reliable, professional, and team-oriented attitude