On-Call Events Bartender/Server- Hotel Magdalena/Equipment Room

About the Role

A Bartender will mix and serve drinks to patrons (directly or through wait staff), wait on Bar patrons and serve items from the bar menu, create bar menu items, and handle all food preparation associated with Bar service. A Server will exceed guest expectations by taking orders and serving food and beverages, ensuring a high standard of hospitality. The ideal candidate must have strong communication skills, the ability to resolve conflicts, and a thorough understanding of Bunkhouse policies. All employees are expected to greet guests warmly, uphold the company’s culture and values, and maintain a positive reputation with guests, staff, vendors, and partners.

Who We Are

Hotel Magdalena is located on a historic 14-acre stretch off South Congress in Austin, once home to the Terrace Motor Hotel and later owned by musician Willie Nelson. In the 1970s, Nelson established the Austin Opry House, a renowned 1,700-seat music venue, and provided housing for musicians and road crews. Today, we honor this heritage by offering a vibrant, welcoming home to all who visit.

Responsibilities

• Take beverage orders from serving staff or directly from patrons.
• Mix ingredients to prepare and garnish cocktails and other beverages according to Bunkhouse standards.
• Serve snacks or food items to customers or submit orders to the kitchen.
• Clean glasses, utensils, and bar equipment; arrange bottles and glasses for attractive displays.
• Assist in planning and organizing the menu and operations of the Cocktail Lounge or Bar.
• Respond immediately to guest comments or concerns and inform supervisors to implement corrective measures.
• Collect payment for orders and balance cash receipts.
• Check customer identification to verify age requirements for alcohol service.
• Manage liability related to excessive drinking by persuading customers to stop or arranging transportation.
• Ask disruptive customers to leave when necessary.
• Maintain cleanliness and safety in the work area, adhering to all operational standards and procedures.
• Escort customers to tables, present menus, and answer questions about menu items, including ingredients and preparation methods.
• Describe and recommend wines, explain daily specials, and take food/beverage orders using order slips, memory, or POS systems.
• Accommodate guests’ special needs (e.g., dietary restrictions, splitting dishes, attention to children).
• Garnish and decorate dishes, assist with food running, and check on guest satisfaction.
• Manage order times, inform guests of delays, and suggest desserts or coffee at meal completion.
• Prepare itemized checks, collect payments, and remove dishes/glassware for cleaning.
• Set up tables with linens, silverware, and glassware; perform food and beverage prep (e.g., salads, appetizers, desserts, coffee, drinks).
• Stock service areas with supplies (coffee, food, tableware, linens) and refill condiment containers.
• Present and pour wine selections for customers.
• Maintain open communication with all departments and management via email, logbooks, and meetings.
• Ensure equipment is in safe working condition and stay updated on safety/emergency procedures and OSHA requirements.
• Attend relevant meetings and perform additional duties as needed to meet operational demands.

Requirements

• TABC and ServeSafe certifications required.
• Six months of related experience in hospitality or the service industry.
• Ability to speak, read, write, and understand the primary language(s) of the workplace.
• Proficiency in writing routine reports and correspondence.
• Ability to communicate effectively with coworkers and staff across properties.
• Familiarity with computer programs such as Property Management Systems and Point of Sale systems.
• Basic math skills, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.

Research shows that individuals often hesitate to apply if they don’t meet every qualification. If you’re inspired to grow your career and bring unique experiences to our team, we encourage you to apply. All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Benefits

• Medical, dental, and vision coverage.
• 401K with company match.
• Free room nights, discounted rates, and friends & family room rates.
• Generous paid time off.
• Wellbeing initiatives, including a complimentary Headspace subscription.
• Discounts at various retailers (Apple, AT&T, Verizon, Headspace, and more).