OMAHA KROC CENTER - Aquatics Program Manager

Essential Duties And Responsibilities

• Develop, implement, and evaluate short and long-range goals, strategies, and priorities for Aquatics programming to improve program excellence, participation, and guest satisfaction.
• Schedule and oversee time records for assigned Aquatics staff and follow all Divisional and Kroc Center HR policies and procedures regarding hiring, training, evaluation, discipline, and termination processes.
• Guide, direct, and develop aquatics program staff to deliver exceptional guest engagement and positive experiences in all Aquatics programming areas.
• Provide effective staff management to include regular guidance, oversight, coaching, and performance feedback for Aquatics program staff.
• Develop, coordinate, and evaluate aquatic classes, swim lessons, specialty programs, events, and activities for guests of all ages.
• Evaluate Aquatics programs, classes, and activities to measure effectiveness, and adjust ensure consistent impact and quality outcomes.
• Coordinate with Marketing and Program Administration to provide proactive, timely, and clear communication regarding Aquatics programs, events, and activities.
• Utilize key performance indicators, attendance data, evaluations, and participation trends to guide decision making regarding current and future Aquatics programming.
• Participate in and engage with community events and outreach opportunities to promote involvement with the Kroc Center and strengthen community awareness of and participation in Aquatics programming.
• Maintain program budgets, supplies, and inventory related to Aquatics programming to ensure efficient use of resources.
• Support safe, effective, and organized use of the pools and maintain all appropriate safety rules, regulations and certifications.
• Participate in the Manager on Duty program.

Supervisory Responsibilities

• Provides direct supervision of Aquatics program staff, instructors, and assigned personnel.

Education and/or Experience

• Bachelor’s degree (BA or BS) from a four-year college or university preferred; or three (3) plus years of experience in Aquatics programming, instruction, or program leadership.
• Experience in Aquatics program development and teaching.

Qualifications

• Effective supervisory and leadership skills, including good communication and interpersonal skills.
• Demonstrated ability to develop, coordinate, and evaluate programs and activities.
• English proficiency required; Spanish language skills preferred.
• Ability to speak effectively before groups of customers and employees.
• Exceptional flexibility and ability to work on multiple projects or tasks simultaneously.
• Ability to collaborate and work effectively within a team environment.
• Attention to detail, creative problem-solving, and conflict resolution skills.
• Demonstrated ability to handle confidential matters with professionalism and discretion.
• Strong independent judgment and decision-making skills.
• Moderate skills in Microsoft Office software, including Word, Excel, and Outlook.
• General computer knowledge is required to access payroll, timekeeping, scheduling, and personal data through web-based systems.

Other Qualifications

• Must pass all applicable background checks.
• Must possess a valid driver's license from the state in which you reside.
• Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.
• CPR/AED/First Aid certification and Water Safety Instructor (WSI) certification required.
• Red Cross Lifeguard and Water Park Skills certifications required or ability to attain within 60 days of hire.
• Water Safety Instructor Trainer (WSIT) certification preferred or ability to attain within 90 days of hire or as training becomes available.
• Current Certified Pool Operator (CPO) license or ability to attain within 90 days of hire.
• Lifeguard Instructor (LGI) certification preferred or ability to attain within 120 days of hire.
• Must successfully complete Safe from Harm training as established by The Salvation Army.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position requires the ability to swim and meet all physical capabilities required of a certified lifeguard and instructor.
• Other physical requirements include good speaking, hearing and vision ability, and excellent manual dexterity.
• Able to stand, bend and reach for extended periods of time, dexterity of hands and fingers to operate equipment.
• This position will require the ability to lift and/or move more than 30 pounds occasionally.

Working Conditions

• The majority of the workday will be in a mixed environment including offices and a well-lighted indoor pool.
• The pool area is considered humid and moderately loud in nature.