Office Support Associate - Hybrid
University of Illinois System · Urbana, IL · 1 mo ago
Administrative$20.48–$22.61/hrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. We must not include Job ID etc as headings; can fold minor metadata into short p or drop.
We need to parse the posting.
Let's extract:
- About the role: The description after "Under general supervision, perform a variety of office support duties that facilitate operations and services administered by The Office of Workers' Compensation and Claims Management including assist the Senior Associate Director of Claims Management to ensure daily operational needs are met, which requires general knowledge about Claims Management office procedures and practices. Work is performed in an office setting and is sedentary for the most part. No unusual physical exertion is required."
That's about the role.
- Responsibilities: The list under "Responsibilities DUTIES AND RESPONSIBILITIES" with percentages.
We need to output as
- items. Should we include percentages? Probably keep them as part of the text.
- Qualifications: "High school diploma or equivalent. Any one or combination totaling eighteen (18) months from the categories below: College coursework in any curriculum as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) or Associate's Degree (60 semester hours) equals eighteen months (18 months) Work experience performing office/clerical activities, including the use of computer systems."
That's qualifications.
- Knowledge Skills And Abilities: This is a block describing skills and abilities. Could be split into Skills and maybe Requirements? The instruction says we have sections: Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where.
"Knowledge Skills And Abilities" includes many bullet-like sentences. We could treat that as Skills section.
Requirements: maybe the qualifications are requirements? But we have both Qualifications and Requirements sections. Usually Requirements could be the minimum qualifications (education/experience). Qualifications could be preferred? But we have only one set. We could put the education/experience under Requirements, and the knowledge/skills under Skills. Or we could put both under Qualifications and leave Requirements empty (but we must not create empty sections). So we need to decide.
Given the posting: It has "Qualifications" heading then "Knowledge Skills And Abilities". So we can map:
- Qualifications: education/experience requirements.
- Skills: the knowledge, skills, abilities list.
- Requirements: maybe not needed; but we could combine? The instruction says include a section ONLY when posting has real, specific content for it. If we don't have distinct Requirements content besides what's in Qualifications, we could omit Requirements section. But we have Qualifications and Skills sections.
- Benefits: The posting mentions: "This position is intended to be eligible for benefits . This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents." That's specific benefits.
- Pay: "The budgeted hourly rate for the position is $20.48 - 22.61. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity." That's pay info (range). We should include Pay section with that range.
- Schedule: Not explicitly mentioned besides "This is a 100% Full Time Civil Service Office Support Associate position." That indicates full-time schedule. Could be considered schedule. The posting does not give specific hours but says full-time. That's schedule info. We can include Schedule section with "Full-time (100%)". However we need to avoid filler like "not specified". It's specified as full-time. So we can include.
- About the role: we have.
Now we need to remove boilerplate: "Apply Now", "Sponsorship for work authorization is not available for this position." (that's metadata, could be minor metadata folded into short p). Also "Posting Category:" etc. Also "APPENDIX"? Not present.
We need to drop duplicated lines, application instructions, EEO etc.
We need to preserve all substantive information.
Let's craft HTML:
About the role
Under general supervision, perform a variety of office support duties that facilitate operations and services administered by The Office of Workers' Compensation and Claims Management including assist the Senior Associate Director of Claims Management to ensure daily operational needs are met, which requires general knowledge about Claims Management office procedures and practices. Work is performed in an office setting and is sedentary for the most part. No unusual physical exertion is required.
Responsibilities
- Serve as receptionist for Claims Management (hereinafter referred to as Claims), which includes handling/screening phone calls, e-mail, voicemails, faxes and in-person inquiries for the Office of Claims Management. Responsible for assessing needs, independently preparing a response, or directing an inquiry/correspondence to the appropriate office/person for action. (20%)
- Perform a variety of duties in support of the Claims Department to meet daily operational needs, including composing/finalizing letters, reports, billing, and other business documents; maintaining the Claims Department's electronic calendar (e.g., preparing weekly agenda, scheduling/prioritizing appointments, making schedule changes to accommodate urgent matters, gathering appropriate materials in advance of meetings, and providing project status reports to ensure deadlines are met). (10%)
- Maintains incoming/out? going record of subpoenas received in Claims office. Responsible for distribution of subpoena letter to appropriate person and relaying of information related to deadlines. Copies records related to subpoenas for university legal counsel. (5%)
- Monitors and prints medical bills from UIC Health Services daily. Responsible for making sure proper medical information is attached and verification of billing charges to fee schedule is correct. Distributes paperwork to designated person in department for approval of medical payments. Secures any missing Information from UIC Health Services. (5%)
- Responsible for paying medical and legal bills approved by adjusters. Returns bills to vendors with a letter of explanation for non- payment (missing info, denied claims, etc.). (5%)
- Responsible for scanning all medical bills (except single office visits) to vendor for re-pricing to adopt the Illinois Workers' Compensation Commission fee codes. All copies must be date-stamped and tracked for confirmation of receipt. Screens all recoded bills returned to the Claims office, date stamps and matches recoded bills to the originals then submit to designated staff for approval of payment. (15%)
- Monitors routinely throughout each day the electronic mailbox for Medical Billing and Medical Reports. Prints copies of all confidential and sensitive information/reports and distributes to designated staff. Obtains missing information as requested and answers vendors' questions regarding payment issues. (10%)
- Monitors routinely throughout each day the Workers' Compensation electronic mailbox for reports of injuries and illnesses by employees. Prints copies of all confidential and sensitive information/reports and distributes to designated staff. Obtains medical information as requested and answers employees' routine questions regarding claim information. (15%)
- Picks up all payroll/child support checks and compensation settlements (that are not directly deposited) from payroll every other week. Distributes to designated staff members for review and mails as directed (certified, return receipt, etc.) to employees, legal counsel, Illinois State Disbursement Unit. (5%)
- Maintain office supply inventory and schedule repair work and/or routine maintenance of office equipment to ensure Claims operations are conducted with minimal interruption in service, including processing purchases via iBuy and preparing inventory control reports for review by the Director and other Claims staff. (5%)
- Perform other assigned duties appropriate for an Office Support Associate classification. (5%)
Requirements
We need to decide if we include Requirements. The qualifications block could be considered requirements. But we already have Qualifications section. Perhaps we can treat the education/experience as Requirements, and the knowledge/skills as Skills. Let's do that. Thus Requirements: education/experience.High school diploma or equivalent. Any one or combination totaling eighteen (18) months from the categories below: College coursework in any curriculum as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) or Associate's Degree (60 semester hours) equals eighteen months (18 months). Work experience performing office/clerical activities, including the use of computer systems.
Qualifications
But we already used qualifications for education/experience. Actually the posting labels "Qualifications" then "Knowledge Skills And Abilities". So we could map: - Qualifications: the education/experience block (as we just did). Then Skills: the knowledge/skills block. But we already used Requirements for education/experience. Let's instead follow the posting: Qualifications = education/experience; Skills = knowledge/skills. Then we can omit Requirements section (since we don't have separate). However we need to decide if we want to include Requirements at all. The instruction: include a section ONLY when posting has real, specific content for it. If we don't have distinct Requirements content besides what's in Qualifications, we could omit Requirements. But we have Qualifications and Skills sections. Thus we will have: - About the role - Responsibilities - Qualifications (education/experience) - Skills (knowledge, skills, abilities) - Benefits - Pay - Schedule We'll not include Requirements. Now we need to extract the knowledge/skills block: "Knowledge Skills And Abilities Ability to apply knowledge about office procedures to effectively provide support and assistance in meeting Utilities dally operational needs. Knowledge of University guidelines set forth in the following publications/resources: Business and Financial Policies and Procedures Manual; The General Rules Concerning University Organization and Procedure; University of Illinois Statutes; Campus Administrative Manual; and Handbook for Good Ethical Practice for faculty and Staff at the University of Illinois. Knowledge of Banner and other database programs/applications to perform data entry that is accurate and completed in a timely manner. Advanced computer skills using Microsoft programs/applications including Word, Excel, Access, Outlook, PowerPoint, and Internet Explorer. Excellent keyboarding, grammar, and proofreading skills, with strong emphasis on accuracy and business writing techniques, to compose correspondence, produce reports, and prepare other business documents. Proficiency with office equipment including photocopiers, printers, digital scanners, facsimile machines, multi-line phone system, and calculators. Excellent verbal and written communication skills to interact effectively with University and departmental officials/staff and other internal and external persons seeking assistance from Utilities. Strong interpersonal skills that reflect courtesy, tactfulness, and respect toward others. Organizational skills to set up and maintain electronic and paper filing systems. Ability to work independently in alignment with general guidelines provided by the Director, and to exercise good judgment and discretion in handling correspondence/documents that contain confidential and sensitive information. Interest in learning about new office methods and computer trends/enhancements to increase knowledge and improve skills. Ability to multi-task and prioritize work accordingly to meet deadlines and appropriately respond to matters of urgency while staying on task with daily assignments." Note there is a typo "Utilities dally operational needs" maybe should be "daily". We'll keep as is. We'll put each sentence as - maybe, but it's a list of skills. Could be
- each skill.
We'll split by sentences.
Let's craft:
- Ability to apply knowledge about office procedures to effectively provide support and assistance in meeting Utilities daily operational needs.
- Knowledge of University guidelines set forth in the following publications/resources: Business and Financial Policies and Procedures Manual; The General Rules Concerning University Organization and Procedure; University of Illinois Statutes; Campus Administrative Manual; and Handbook for Good Ethical Practice for faculty and Staff at the University of Illinois.
- Knowledge of Banner and other database programs/applications to perform data entry
- each skill.
We'll split by sentences.
Let's craft: