Office Support Associate

Duties & Responsibilities

• Processes space requests for select classroom and outdoor facilities in accordance with departmental and campus policies related to facility use via an online reservation system (Ad Astra).
• Identifies special needs and directs applicant to appropriate resources (i.e. special equipment, seating type, stages, etc.).
• Recognizes risk factors and presents to supervisor if needed.
• Finalizes and records reservations.
• Communicates outcome of request with applicants and various other campus units including Facilities and Services, Student Engagement, Risk Management, the Division of Public Safety and other units as applicable including the appropriate policy references and additional guidelines.
• Performs primary intake duties providing information such as reservation policies and procedures.
• Refers calls and emails to the appropriate sources for event information.
• Creates custom room availability reports for units such as Facilities and Services and Technology Services.
• Processes building hour change requests.
• Affords assistance to the Foellinger Auditorium and Campus Instructional Facility managers with reservations for space.
• Updates classroom and outdoor information in the scheduling database, AdAstra.

Minimum Qualifications

• High school diploma or equivalent.
• Any one or combination totaling eighteen (18) months from the categories below:
• College coursework in any curriculum as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• Work experience performing office/clerical activities, including the use of computer systems.
• Excellent attention to detail with the ability to juggle multiple tasks concurrently while remaining calm and pleasant.
• Ability to interact effectively and congenially, both in person and on the telephone, with a diverse group of people including faculty, administrative staff, students and the general public.
• Good keyboarding skills and a working knowledge of general office procedures and office equipment.
• Knowledge of computers and an understanding of computer processes and output.
• Ability to become quickly familiar with the physical layout of the campus and its buildings, classrooms, and lecture rooms.
• Ability to develop a general knowledge of the 325 general purpose classrooms (capacity, physical layout of rooms, location in building, etc.) and reservable outdoor spaces.
• Ability to quickly learn the facility preferences and needs of the teaching departments and student activity programs.
• Ability to develop a good knowledge of existing facilities policies and how they apply when fielding requests or questions regarding use of space.

Appointment Information

• This is a 100% full-time Civil Service 0846 - Office Support Associate position, appointed on a 12-month basis.
• The expected start date is as soon as possible after 9/9/2026.
• The collective bargaining agreement sets a wage of $19.688/hour ($38,391.60 annually).
• This position is not eligible for any type of sponsorship for work authorization.

Application Procedures & Deadline Information

• Applications must be received by 6:00 pm (Central Time) on Thursday, July 9, 2026.
• Apply for this position using the Apply Now button at the top or bottom of this posting.
• In order to be considered as a transfer candidate, you must apply for this position.
• Applications not submitted through https://jobs.illinois.edu will not be considered.
• If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment.
• For further information about this specific position, please contact Amanda S. Plotner (amandap@illinois.edu).
• For questions regarding the application process, please contact 217-333-2137.