Office Support Associate

About the role

The Office Support Associate provides comprehensive administrative, clerical, and front-office support for the Dean’s Office of the G. Brint Ryan College of Business. This role serves as the primary point of contact for students, faculty, staff, donors, vendors, and campus partners, ensuring professional, accurate, and timely service. The position supports daily office operations, building coordination, communication workflows, and internal processes that enable the effective functioning of the Dean’s Office and broader college operations.

Responsibilities

• Serves as the primary point of contact for the Dean’s Office, providing professional, accurate, and responsive customer service.
• Independently assess inquiries and situations, route matters appropriately, and exercise judgment in handling sensitive or escalated issues.
• Performs core administrative functions, including correspondence, scheduling, records management, meeting support, and reporting.
• Serves as the main coordinator for building and facilities needs, monitoring shared spaces, and assisting with space and event readiness.
• Provides guidance and task direction to student employees to ensure workflow continuity and operational efficiency.
• Carefully coordinates mail, supplies, inventory, and required logs in compliance with university procedures.
• Secures and processes checks and confidential records in accordance with cash-handling and institutional policies.
• Prepares meeting minutes and supports routine internal communications and compliance-related notifications.
• Performs additional duties as assigned to support the mission and operations of the Dean’s Office and the G. Brint Ryan College of Business.

Requirements

• High school diploma and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.
• Knowledge, Skills And Abilities: Strong leadership qualities, advanced customer service and communication skills, strong organizational skills, ability to manage multiple priorities, proficiency in Microsoft Office applications, ability to maintain accuracy and confidentiality, understanding of basic accounting and cash-handling procedures, ability to interpret and explain policies and guidelines, ability to communicate effectively in writing, ability to work independently while coordinating effectively with faculty, staff, leadership, and student employees, exercise discretion, tact, and professionalism at all times.

Preferred Qualifications

• Bachelor’s degree or an equivalent combination of education and experience, with three or more years of progressively responsible office administration or business operations experience.
• Experience in a higher education or similarly complex administrative environment.
• Strong problem-solving skills, sound judgment, initiative, and ability to independently assess situations and make well-reasoned decisions with a high level of attention to detail.

Skills

• Strong leadership qualities.
• Advanced customer service and communication skills.
• Strong organizational skills.
• The ability to manage multiple priorities.
• Proficiency in Microsoft Office applications.

Benefits

For information regarding our Benefits, click here.

Pay

$32,000.00 FTE: 1.000000

Schedule

Monday–Friday 8 am - 5 pm; standard business hours with occasional flexibility based on operational needs.