Office Supervisor II

Lead a team of three health care representatives supporting the front desk functions of the Counseling and Psychological Services unit. Assist students with scheduling and checking in for counseling appointments in the electronic health record. Function as a working supervisor, covering duties during lunch, breaks, vacations, and other absences.

Responsibilities

• Directly supervise a team of three, including hiring, orientation, time tracking, training, and performance management.
• Perform subordinate duties to provide coverage during absences.

Requirements

• Knowledge equivalent to that acquired in the first two or three years of college, technical, vocational, or business school with coursework in office management and business.
• One to three years of related and progressively responsible work experience in office management, budget preparation, financial and administrative record-keeping, and secretarial skills.
• Experience with word processing, spreadsheet, database, desktop publishing, and/or web page design or presentation software.
• One to three years of supervisory experience.
• Direct patient contact within three feet of patients, involving TB and human tissue health risks.

Qualifications

• Bachelor’s degree in Healthcare Administration or Business (desired).
• Three or more years of experience in a health care, counseling, or mental health services setting providing administrative support to upper management and direct supervision of staff, including work in a unionized setting (desired).
• Excellent organizational, planning, and customer service skills.
• Knowledge of electronic medical records and patient scheduling software.
• Knowledge of University policies and procedures.

Schedule

Standard 8–5.