Office Coordinator II

SHIFT: Day (United States of America)

About the role

This role provides advanced administrative and secretarial support. Responsible for coordination of complex schedules. Works independently on routine issues, explains policies/procedures, and thinks critically about the order and resource allocation between tasks to increase productivity and efficiency. May provide assistance to lower-level employees.

Responsibilities

• Perform advanced administrative tasks including triage calls, coordination, and scheduling.
• Assist with complex patient services including scheduling appointments, check outs, sending documentation, and contacting appropriate stakeholders.
• Respond to complex inquiries and assist stakeholders according to procedures.
• Manage records including charts, files, and correspondence according to procedures.
• Assist with the maintenance of systems, procedures, and methods for record keeping and reporting.
• Schedule and provide administrative support for meetings, interviews, committees, conferences, and calendars.
• Prepare presentations, letters, reports, memoranda, and related materials.
• Oversee office supplies for the department.
• Assist with new hire process and employee support including timekeeping.
• Other duties and administrative support projects as required.

Requirements

• High School Diploma / GED Required
• At least three (3) years of administrative experience in office and clinical setting

Skills and Abilities

• Intermediate knowledge of administrative and office management processes, procedures, principles, and best practices
• Basic knowledge of medical terminology and protocols
• Basic knowledge of HIPAA regulations
• Intermediate proficiency with electronic medical record software (EPIC)
• Intermediate proficiency with word processing software (Microsoft Word)
• Intermediate proficiency with spreadsheet software (Microsoft Excel)
• Basic proficiency with presentation software (Microsoft PowerPoint)
• Excellent verbal and written communications skills
• Excellent customer service skills
• Excellent interpersonal skills
• Excellent organizational skills
• Strong time management skills
• Solid conflict resolution skills
• Ability to maintain confidentiality and professionalism
• Ability to work independently with minimal supervision
• Ability to collaborate with stakeholders at all levels

Benefits

As a condition of employment, CHOP employees who work in patient care buildings or who have patient-facing responsibilities must receive an annual influenza vaccine.

Pay

Salary range: $23.20 - $28.95 hourly. Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly. Factors such as skills and experience could result in an offer above the salary range noted in this job posting.