Office Coordinator 2

This contract role supports the Warranty Legislation Lead by coordinating dealer post‑verification activities and maintaining accurate records of dealer requests.

Responsibilities

• Send clear, professional email communications to dealers regarding post‑verification requests and required follow‑up actions.
• Track dealer requests, post‑verification requests, response status, due dates, and outstanding items using established tracking tools.
• Monitor incoming dealer responses and identify requests that require additional information or follow‑up.
• Follow up with dealers when responses are incomplete, overdue, or require clarification.
• Maintain accurate and up‑to‑date documentation for each request and verification activity.
• Escalate unresolved dealer issues, recurring concerns, and potential compliance risks to the Warranty Legislation Lead.
• Prepare routine status updates summarizing open requests, completed verifications, overdue items, and issues requiring attention.
• Coordinate with internal team members to resolve questions and keep post‑verification activities moving forward.
• Follow established procedures, communication standards, and data‑handling requirements.
• Support continuous improvement of request‑tracking and dealer follow‑up processes.
• Monitor Retail Rate and Post Verification shared mailboxes for requests and questions.

Requirements

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple requests, deadlines, and follow‑up activities simultaneously.
• Comfortable communicating professionally with external contacts, including dealership personnel.
• Experience using Microsoft Outlook, Excel, and Teams or comparable business tools.
• Ability to work independently, prioritize daily activities, and escalate issues appropriately.
• Ability to maintain accurate records and handle business information with discretion.

Preferred Qualifications

• Experience in automotive, dealership operations, warranty, customer service, compliance, or a related business process.
• Experience maintaining trackers, preparing status reports, or monitoring service‑level deadlines.
• Familiarity with Microsoft SharePoint, PowerApps, Power BI, or similar workflow and reporting tools.
• Associate degree or equivalent business experience.

What Success Looks Like

• Dealer communications are timely, clear, professional, and appropriately documented.
• Post‑verification requests and dealer follow‑ups are accurately tracked from initiation through completion.
• Open and overdue items are visible, actively managed, and escalated when necessary.
• The Warranty Legislation Lead has reliable status information to support workload prioritization and compliance decisions.
• Request‑tracking information remains accurate and supports efficient team reporting.

Additional Information

This is a contract position supporting the Warranty Cost Analytics & Retail Rate organization. The selected candidate will work under the direction of the Warranty Legislation Lead and must follow applicable company procedures for dealer communications, documentation, and information handling.

Pay

$22‑24 per hour

Schedule

Hybrid schedule, 40 hours per week (W2 contract)