Office Supervisor -Houston, TX

About the role

The Office Supervisor oversees the day-to-day operations of an assigned Agility Cares Access Center, ensuring high-quality customer service and enrollment assistance for the Affordable Care Act (ACA), Medicaid, CHIP, and other health and community resources. This role manages staff performance, center budgets, and compliance with organizational and regulatory requirements.

Responsibilities

• Oversee daily operations of the assigned Access Center to ensure efficient service delivery.
• Manage scheduling, workflow, and resource allocation for center staff.
• Ensure all enrollment activities meet ACA, Medicaid, CHIP, and other program requirements.
• Maintain a welcoming and professional environment for community members.

Staff Supervision & Development

• Supervise, train, and evaluate Access Center staff.
• Provide ongoing coaching and professional development opportunities.
• Foster teamwork, accountability, and a results-oriented culture.

Budget and Compliance Oversight

• Manage the center’s operating budget and track all expenses.
• Ensure compliance with federal, state, and organizational policies, including HIPAA and ACA guidelines.
• Maintain accurate records and submit required reports to the Access Center Director.

Community Engagement

• Build relationships with local organizations and community partners to expand available resources.
• Promote Access Center services through outreach and events in the local area.

Performance Monitoring

• Track and report enrollment numbers, outreach efforts, and other key performance metrics.
• Implement strategies to meet or exceed center goals.

Requirements

• Associate’s degree (or combination of education and relevant experience in lieu of degree).
• Knowledge of ACA marketplace enrollment, Medicaid, and CHIP programs.
• Minimum of 3 years of supervisory experience in healthcare enrollment, social services, or community programs.
• Bilingual English/Spanish (required).

Preferred Qualifications

• Strong leadership and team management skills.
• Ability to manage budgets and monitor financial reports.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite and enrollment software.

Benefits

• 401(k) retirement
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off (PTO)

Schedule

Full Time

Location

Onsite – Houston, TX. Candidates must reside in Harris County. This is not a remote role.