Office Specialist (Motor Vehicle)
About the role
The Travis County Tax Office is seeking a dependable, customer-focused Office Specialist to provide efficient and accurate vehicle title and registration services to dealers and customers. The role involves processing documents, maintaining records, assisting customers and dealers, and supporting daily office operations. This is the second level in a three‑tier clerical series, requiring specialized functional knowledge and independent decision‑making within established limits. The position is located at 2433 Ridgepoint Dr, Austin, TX 78754 in the Tax Collector department. A criminal background check is required. For questions, contact Danielle.Moore@traviscountytx.gov. The role requires occasional lifting/carrying of 20‑50 pounds, visual acuity, speech and hearing, hand‑eye coordination, and manual dexterity for computer and office equipment use. Work involves sitting, customer contact, standing, walking, monitoring vision, repetitive motion, stooping/kneeling, squatting, bending, and reaching. Travis County employees play an important role in business continuity and may be assigned to business continuity efforts outside of normal job functions.
Responsibilities
- Process basic vehicle title and registration transactions.
- Review, organize, and enter information from documents and applications.
- Process registration and Fleet transactions received by mail or drop‑off.
- Receive and log dealer transactions.
- Sort and process incoming and outgoing mail.
- Assist dealers with pickup of completed transactions.
- Maintain and update spreadsheets, databases, and tracking records.
- Provide professional and courteous customer service.
- Assist with daily office assignments and support team members as needed.
- Follow established procedures and applicable state requirements.
- May perform other duties as assigned.
Requirements
High School diploma or G.E.D. AND three (3) years of responsible office/clerical experience, including operation of computer equipment (word processing, spreadsheets, databases, and various software packages); OR any equivalent