Office Specialist (Licensing)
for section headings, - for lists,
for prose.
Rules:
- Don't repeat job title as heading (page already shows it)
- Don't put Job ID/requisition numbers as headings - fold into short
or drop
- Preserve ALL substantive information
- Remove boilerplate (EEO, cookie, navigation, legal, scam warnings, application instructions)
- Include section ONLY when posting has real specific content - never emit heading followed by filler/placeholder text
- Never create Pay/Schedule/Benefits sections unless posting actually states them
- Prefer few substantive sections over many thin ones
- Output ONLY HTML fragment - no html/body, no markdown code fences
Let me parse the content:
Metadata at top:
- FT/PT Status: Full-Time
- Salary: $18.61 - $19.81 Hourly Wage
- Remote Work/In-Office: In-Office / On-Site
- Recruiter: Tehra Gorski | tgorski@utah.gov | 801-530-6030
- Application Deadline: 9/2/2026
This metadata should be folded into a short
or dropped. Since it's useful info, I'll include in a brief intro paragraph.
Then there's an intro paragraph: "Are you an analytical thinker... we encourage you to apply!"
Key Responsibilities section with bullet points.
Qualifications section with Minimum and Preferred.
About The Role section with location, background check, drug test, schedule code.
Why You Should Join Our Team / Benefits section.
The Agency section.
Supplemental Information section.
EEO Statement - this is boilerplate, should remove.
Schedule: Monday-Friday, 8 a.m. to 5 p.m., downtown Salt Lake City office, telework up to 3 days after training.
Pay: $18.61 - $19.81 hourly.
Benefits: listed in "Other benefits may include:" with bullet points.
Job classification: Office Specialist I (#11020) - this is like a job ID, should fold into p or drop.
Supplemental info has details about remote work policy, in-state work rules, compensatory time, DHRM rules, physical demands.
I need to decide which sections to include. The rules say: include section ONLY when posting has real specific content. So:
- About the role: yes, there's an "About The Role" section with location, background check, etc.
- Responsibilities: yes, Key Responsibilities with specific duties.
- Requirements/Qualifications: yes, detailed minimum and preferred.
- Benefits: yes, specific benefits listed.
- Schedule: yes, specific schedule mentioned.
- Pay: yes, specific hourly range.
- Location: part of About The Role.
I should not create separate sections for things like "The Agency" or "Supplemental Information" unless they have substantive content relevant to the candidate. The Agency is more about the department, could be folded into About the Role. Supplemental Information has some relevant details (remote work policy, in-state work rules, compensatory time, physical demands) - could be part of About the Role or a separate section.
But the rule says "Prefer a few substantive sections over many thin ones." So I'll consolidate.
Let me structure:
1. Brief intro paragraph with metadata (salary, schedule, location, recruiter, deadline) - but not as a heading, just a
.
2. About the Role section (h3) - includes location, background check, drug test, schedule code, telework eligibility, schedule details.
3. Responsibilities section (h3) - from Key Responsibilities.
4. Qualifications section (h3) - with Minimum and Preferred sub-lists.
5. Benefits section (h3) - from Benefits.
6. Additional Information section (h3) - for supplemental info like job classification, remote work policy, in-state work rules, compensatory time, physical demands.
But the rule says use
for section headings like "About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule". So I should use those standard headings where applicable.
Pay and Schedule are mentioned, so I could have Pay and Schedule sections. But the posting has salary in metadata and schedule in About The Role. I could create separate Pay and Schedule sections, but the rule says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state them. However, "Prefer a few substantive sections over many thin ones." So maybe combine Schedule into About the Role, and Pay into a short section or into intro.
Let me see examples: The user didn't provide examples, but the instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So those are the allowed headings.
I'll create:
- About the Role (includes location, work arrangement, schedule details)
- Responsibilities
- Qualifications (covering both minimum and preferred)
- Benefits
- Pay (since specific hourly range given)
- Schedule (but schedule is also in About the Role; maybe separate Schedule section for clarity)
But the posting says "The schedule is Monday-Friday, 8 a.m. to 5 p.m. in our downtown Salt Lake City office. After successful training, you may be able to telework up to three days per week." That's schedule info.
Also "FT / PT Status – Full-Time" and "Remote Work / In-Office – In-Office / On-Site" are metadata.
I think I'll do:
- A brief introductory paragraph summarizing key metadata: full-time, hourly wage, in-office/on-site, location, recruiter contact, deadline.
- About the Role: details about the role, location, background check, telework eligibility, schedule.
- Responsibilities: list from Key Responsibilities.
- Qualifications: minimum and preferred.
- Benefits: list from Benefits.
- Pay: hourly range.
- Schedule: maybe redundant with About the Role, but could include.
But the rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state them. But "Prefer a few substantive sections over many thin ones." So maybe combine Pay into About the Role or intro. However, Pay is a standard heading. I'll include Pay as a short section.
Similarly, Schedule could be a short section.
But the posting has "Schedule Code – B - Competitive Career Service" which is internal code.
I'll include Pay and Schedule as sections because they have specific info.
Let me draft HTML.
First, intro paragraph:
Full-time, hourly position ($18.61–$19.81/hr) based in downtown Salt Lake City (160 East 300 South, Salt Lake City, UT 84111). In-office/on-site with telework eligibility up to three days per week after training. Recruiter: Tehra Gorski (tgorski@utah.gov, 801-530-6030). Application deadline: 9/2/2026.
Then About the Role:
About the Role
The Utah Division of Professional Licensing (DOPL) is hiring a Licensing Specialist. In this role, your primary focus will be reviewing applications to evaluate applicant qualifications and independently determine licensing eligibility in alignment with state laws and regulations. You will navigate the unique requirements of various professions, meticulously reviewing applications for professional licenses.
Location: 160 East 300 South, Salt Lake City, Utah 84111, United States. Background check required; drug test not required. Schedule Code: B – Competitive Career Service. This position may be eligible for telework after the training period (up to two months of 100% in-person training). The schedule is Monday–Friday, 8 a.m. to 5 p.m. in our downtown Salt Lake City office; after successful training, you may telework up to three days per week.
Responsibilities:
Responsibilities
- License Processing: Review, evaluate, and process license applications accurately and efficiently. Ensure compliance with all applicable laws, administrative rules, policies, and procedures. Review criminal history background information when necessary.
- Customer Service: Respond to inquiries from the public via phone, email, and in person. Provide clear and concise information regarding licensing requirements and processes.
- Regulatory Knowledge: Maintain a comprehensive understanding of licensing laws, rules, and regulations. Stay up-to-date on industry trends and regulatory changes.
- Administrative Duties: Accurately enter and verify data into agency software systems. Draft clear and concise correspondence and other documents using proper grammar, spelling, and punctuation. Utilize strong computer skills to efficiently and effectively complete tasks.
Qualifications:
Qualifications
Minimum (Day-One) Qualifications
- Ability to train 100% in-person at our downtown Salt Lake City office for up to two months.
- At least 1 year of demonstrated professional experience reviewing applications to independently determine eligibility and evaluation of applicant information against established qualifications.
- 2+ years of experience in a public-facing customer service role.
- 2+ years of experience working in an office performing clerical duties.
- 2+ years of experience producing professional communications (letters, emails) and responding timely to written inquiries with clarity and accuracy.
- 1+ years working with Microsoft Word and Excel, and/or Google Drive, Docs, Sheets.
Preferred or Trainable Qualifications
- Experience reviewing criminal background information.
- Experience working in the public sector (federal, state, or local government) providing customer service.
- Experience referencing laws, rules, policies, and procedures.
- Experience in properly handling confidential information.
- Working with databases and inputting or managing data, ensuring accuracy.
Benefits:
Benefits
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture.
- Job Stability: Enjoy the security and reliability of employment within a well-established organization.
- Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
- Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
- Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.
Pay:
Pay
$18.61 – $19.81 per hour.
Schedule:
Schedule
Full-time, Monday–Friday, 8:00 a.m.–5:00 p.m. (in-office). Telework up to three days per week available after training period.
Additional Information (for supplemental info):
Additional Information
Job classification: Office Specialist I (#11020). Remote work eligibility is established by agency management and subject to change at any time. Effective July 1, 2021, in-state work
for prose. Rules: - Don't repeat job title as heading (page already shows it) - Don't put Job ID/requisition numbers as headings - fold into short
or drop - Preserve ALL substantive information - Remove boilerplate (EEO, cookie, navigation, legal, scam warnings, application instructions) - Include section ONLY when posting has real specific content - never emit heading followed by filler/placeholder text - Never create Pay/Schedule/Benefits sections unless posting actually states them - Prefer few substantive sections over many thin ones - Output ONLY HTML fragment - no html/body, no markdown code fences Let me parse the content: Metadata at top: - FT/PT Status: Full-Time - Salary: $18.61 - $19.81 Hourly Wage - Remote Work/In-Office: In-Office / On-Site - Recruiter: Tehra Gorski | tgorski@utah.gov | 801-530-6030 - Application Deadline: 9/2/2026 This metadata should be folded into a short
or dropped. Since it's useful info, I'll include in a brief intro paragraph. Then there's an intro paragraph: "Are you an analytical thinker... we encourage you to apply!" Key Responsibilities section with bullet points. Qualifications section with Minimum and Preferred. About The Role section with location, background check, drug test, schedule code. Why You Should Join Our Team / Benefits section. The Agency section. Supplemental Information section. EEO Statement - this is boilerplate, should remove. Schedule: Monday-Friday, 8 a.m. to 5 p.m., downtown Salt Lake City office, telework up to 3 days after training. Pay: $18.61 - $19.81 hourly. Benefits: listed in "Other benefits may include:" with bullet points. Job classification: Office Specialist I (#11020) - this is like a job ID, should fold into p or drop. Supplemental info has details about remote work policy, in-state work rules, compensatory time, DHRM rules, physical demands. I need to decide which sections to include. The rules say: include section ONLY when posting has real specific content. So: - About the role: yes, there's an "About The Role" section with location, background check, etc. - Responsibilities: yes, Key Responsibilities with specific duties. - Requirements/Qualifications: yes, detailed minimum and preferred. - Benefits: yes, specific benefits listed. - Schedule: yes, specific schedule mentioned. - Pay: yes, specific hourly range. - Location: part of About The Role. I should not create separate sections for things like "The Agency" or "Supplemental Information" unless they have substantive content relevant to the candidate. The Agency is more about the department, could be folded into About the Role. Supplemental Information has some relevant details (remote work policy, in-state work rules, compensatory time, physical demands) - could be part of About the Role or a separate section. But the rule says "Prefer a few substantive sections over many thin ones." So I'll consolidate. Let me structure: 1. Brief intro paragraph with metadata (salary, schedule, location, recruiter, deadline) - but not as a heading, just a
. 2. About the Role section (h3) - includes location, background check, drug test, schedule code, telework eligibility, schedule details. 3. Responsibilities section (h3) - from Key Responsibilities. 4. Qualifications section (h3) - with Minimum and Preferred sub-lists. 5. Benefits section (h3) - from Benefits. 6. Additional Information section (h3) - for supplemental info like job classification, remote work policy, in-state work rules, compensatory time, physical demands. But the rule says use
for section headings like "About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule". So I should use those standard headings where applicable.
Pay and Schedule are mentioned, so I could have Pay and Schedule sections. But the posting has salary in metadata and schedule in About The Role. I could create separate Pay and Schedule sections, but the rule says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state them. However, "Prefer a few substantive sections over many thin ones." So maybe combine Schedule into About the Role, and Pay into a short section or into intro.
Let me see examples: The user didn't provide examples, but the instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So those are the allowed headings.
I'll create:
- About the Role (includes location, work arrangement, schedule details)
- Responsibilities
- Qualifications (covering both minimum and preferred)
- Benefits
- Pay (since specific hourly range given)
- Schedule (but schedule is also in About the Role; maybe separate Schedule section for clarity)
But the posting says "The schedule is Monday-Friday, 8 a.m. to 5 p.m. in our downtown Salt Lake City office. After successful training, you may be able to telework up to three days per week." That's schedule info.
Also "FT / PT Status – Full-Time" and "Remote Work / In-Office – In-Office / On-Site" are metadata.
I think I'll do:
- A brief introductory paragraph summarizing key metadata: full-time, hourly wage, in-office/on-site, location, recruiter contact, deadline.
- About the Role: details about the role, location, background check, telework eligibility, schedule.
- Responsibilities: list from Key Responsibilities.
- Qualifications: minimum and preferred.
- Benefits: list from Benefits.
- Pay: hourly range.
- Schedule: maybe redundant with About the Role, but could include.
But the rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state them. But "Prefer a few substantive sections over many thin ones." So maybe combine Pay into About the Role or intro. However, Pay is a standard heading. I'll include Pay as a short section.
Similarly, Schedule could be a short section.
But the posting has "Schedule Code – B - Competitive Career Service" which is internal code.
I'll include Pay and Schedule as sections because they have specific info.
Let me draft HTML.
First, intro paragraph:
Full-time, hourly position ($18.61–$19.81/hr) based in downtown Salt Lake City (160 East 300 South, Salt Lake City, UT 84111). In-office/on-site with telework eligibility up to three days per week after training. Recruiter: Tehra Gorski (tgorski@utah.gov, 801-530-6030). Application deadline: 9/2/2026.
Then About the Role:About the Role
The Utah Division of Professional Licensing (DOPL) is hiring a Licensing Specialist. In this role, your primary focus will be reviewing applications to evaluate applicant qualifications and independently determine licensing eligibility in alignment with state laws and regulations. You will navigate the unique requirements of various professions, meticulously reviewing applications for professional licenses.
Location: 160 East 300 South, Salt Lake City, Utah 84111, United States. Background check required; drug test not required. Schedule Code: B – Competitive Career Service. This position may be eligible for telework after the training period (up to two months of 100% in-person training). The schedule is Monday–Friday, 8 a.m. to 5 p.m. in our downtown Salt Lake City office; after successful training, you may telework up to three days per week.
Responsibilities:Responsibilities
- License Processing: Review, evaluate, and process license applications accurately and efficiently. Ensure compliance with all applicable laws, administrative rules, policies, and procedures. Review criminal history background information when necessary.
- Customer Service: Respond to inquiries from the public via phone, email, and in person. Provide clear and concise information regarding licensing requirements and processes.
- Regulatory Knowledge: Maintain a comprehensive understanding of licensing laws, rules, and regulations. Stay up-to-date on industry trends and regulatory changes.
- Administrative Duties: Accurately enter and verify data into agency software systems. Draft clear and concise correspondence and other documents using proper grammar, spelling, and punctuation. Utilize strong computer skills to efficiently and effectively complete tasks.
Qualifications
Minimum (Day-One) Qualifications
- Ability to train 100% in-person at our downtown Salt Lake City office for up to two months.
- At least 1 year of demonstrated professional experience reviewing applications to independently determine eligibility and evaluation of applicant information against established qualifications.
- 2+ years of experience in a public-facing customer service role.
- 2+ years of experience working in an office performing clerical duties.
- 2+ years of experience producing professional communications (letters, emails) and responding timely to written inquiries with clarity and accuracy.
- 1+ years working with Microsoft Word and Excel, and/or Google Drive, Docs, Sheets.
Preferred or Trainable Qualifications
- Experience reviewing criminal background information.
- Experience working in the public sector (federal, state, or local government) providing customer service.
- Experience referencing laws, rules, policies, and procedures.
- Experience in properly handling confidential information.
- Working with databases and inputting or managing data, ensuring accuracy.
Benefits
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture.
- Job Stability: Enjoy the security and reliability of employment within a well-established organization.
- Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
- Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
- Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.
Pay
$18.61 – $19.81 per hour.
Schedule:Schedule
Full-time, Monday–Friday, 8:00 a.m.–5:00 p.m. (in-office). Telework up to three days per week available after training period.
Additional Information (for supplemental info):Additional Information
Job classification: Office Specialist I (#11020). Remote work eligibility is established by agency management and subject to change at any time. Effective July 1, 2021, in-state work