Office Specialist (Licensing)

FT / PT Status – Full-Time Salary – $18.61 - $19.81 Hourly Wage Remote Work / In-Office – In-Office / On-Site Recruiter – Tehra Gorski | tgorski@utah.gov | 801-530-6030 Application Deadline – 9/2/2026 Are you an analytical thinker who thrives on precision, independent problem-solving, and helping others? The Utah Division of Professional Licensing (DOPL) is hiring a Licensing Specialist. In this role, your primary focus will be reviewing applications to evaluate applicant qualifications and independently determine licensing eligibility in alignment with state laws and regulations. If you excel at applying complex criteria, managing efficient workflows, and delivering great customer support, we encourage you to apply! Key Responsibilities Key responsibilities and day to day responsibilities of this position: License Processing: Review, evaluate, and process license applications accurately and efficiently. Ensure compliance with all applicable laws, administrative rules, policies, and procedures. Review criminal history background information when necessary. Customer Service: Respond to inquiries from the public via phone, email, and in person. Provide clear and concise information regarding licensing requirements and processes. Regulatory Knowledge. Maintain a comprehensive understanding of licensing laws, rules, and regulations. Stay up-to-date on industry trends and regulatory changes. Administrative Duties: Accurately enter and verify data into agency software systems. Draft clear and concise correspondence and other documents using proper grammar, spelling, and punctuation. Utilize strong computer skills to efficiently and effectively complete tasks. We are filling one position on our team. In this dynamic role, you will navigate the unique requirements of various professions, meticulously reviewing applications for professional licenses. This position may be eligible for telework after the training period. The schedule is Monday-Friday, 8 a.m. to 5 p.m. in our downtown Salt Lake City office. After successful training, you may be able to telework up to three days per week. Qualifications Minimum or "day-one" qualifications: The ability to train 100% in-person at our downtown Salt Lake City office for up to two months. At least 1 year of demonstrated professional experience reviewing applications to independently determine eligibility and evaluation of applicant information against established qualifications. 2+ years of experience in a public-facing customer service role. 2+ years of experience working in an office performing clerical duties. 2+ years of experience producing professional communications, such as letters and emails, and responding timely to written inquiries with clarity and accuracy. 1+ years working with Microsoft Word and Excel, and/or Google Drive, Docs, sheets. Preferred Or Trainable/on-the-job Qualifications Experience reviewing criminal background information. Experience working in the public sector (federal, state, or local government) providing customer service. Experience referencing laws, rules, policies, and procedures. Experience in properly handling confidential information. Working with databases and inputting or managing data, ensuring accuracy. About The Role Location – 160 East 300 South Salt Lake City, Utah, 84111 United States Background Check Required – You must successfully pass a criminal history check. Drug Test Required – No Schedule Code – B - Competitive Career Service Why You Should Join Our Team Benefits In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include: Job Stability: Enjoy the security and reliability of employment within a well-established organization. Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support. If you are a motivated professional who excels at navigating complex regulations and thrives in a fast paced, diverse environment, we want to hear from you. At DOPL , your commitment to accuracy and confidentiality ensures the integrity of Utah’s workforce, supporting a diverse array of professionals from accountants to security guards. Take the next step in your career with a role where your organizational talents meet a meaningful mission. Apply today to become an essential part of the Division of Professional Licensing and help us set the standard for excellence in our state. DOPL’s mission is to strengthen trust in Utah’s professional workforce through effective licensing, balanced regulation, and consumer engagement. For more information about our division, please visit our website. The Agency The Department of Commerce is the licensing and registration agency for Utah's professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional licensing , consumer protection, public utilities, securities, real estate, and residential mortgage lending. You can learn more about our agency by visiting our website . Supplemental Information Job classification: Office Specialist I (#11020). Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason. Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state’s borders. As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA). DHRM rules apply for promotions/transfers. Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work. EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.