Office Services / Facilities Coordinator

Job Duties And Responsibilities

• Operate office equipment such as PC, copiers, multifunction devices, imaging & mail equipment.
• May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail.
• Acts as a go-to person for a small team of employees, while assisting with job assignment, scheduling of projects, supervising mandatory break times, and reporting and escalating facility related issues to assigned leadership.
• Handles formal contact with the customer on a daily basis.
• Responsible for training and development of assigned staff.
• Manages the resolution of problems with minimum guidance.
• Understands contractual Service Level Agreements, tracks progress, and executes and reports compliance and performance improvement measures effectively to customer key contacts.
• Aids assigned leadership with recruiting, staffing, and performance management of site personnel.
• Maintains positive internal working relationships with all department employees by communicating in a professional manner.
• Provides training on workflow and machine operations when necessary.
• Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
• Maintains efficient workflow by holding team members accountable for quality and efficiency of their work.
• Facilitates resolution of issues concerning pricing, orders-in by interacting and communicating with sales department.
• Completes site reports and other paperwork on time and accurately.
• May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.
• May include interaction with contracted vendors, facility management, and occupants.
• May be responsible for office supply inventory re-ordering.
• May be responsible for Conference room coordination and A/V equipment resource management.
• Completes month-end management report in the absence of Site Manager.
• Aid the assigned AOM/ESM or NOM with training and development of site personnel.
• Place requisitions for site products and supplies by utilizing Oracle's iProcurement application.

Qualifications

• High school or GED is required.
• 2 years of experience in a related field (B2B and/or technical).
• Previous training experience strongly preferred.
• Previous 2 years Customer facing work experience required.
• Demonstrated proficient knowledge and understanding of technology.