Office Services & Events Manager

About the Company

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement, and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience. We work with some of America’s largest insurance brands to attract, educate, and connect with consumers.

Our diverse team of analysts, writers, engineers, designers, business leads, data scientists, and sales professionals collaborates to create thoughtful, data-driven, and effective marketing, technology, sales, and servicing strategies. These efforts have resulted in TRANZACT earning recognition and awards from some of the biggest names in the industry.

Our culture rests on a simple principle – “Be Real” – meaning being genuine, keeping your word, and having the courage to make tough decisions. We are entrepreneurial, fast-paced, and empower our people to make things happen.

About the Role

The Office Services & Events Manager owns office operations, facilities strategy, and employee engagement programming across multiple TRANZACT locations. This role sets standards, manages budgets and vendor relationships, and leads a team of Office Services Administrators who execute day-to-day site operations. The Manager ensures consistency and excellence across all assigned locations while developing the Administrators who support them.

Responsibilities

Office Operations & Facilities Leadership

• Own the office services budget for assigned locations, approving invoices and expenses processed by Administrators.
• Manage vendor relationships and negotiate service contracts (cleaning, catering, maintenance); serve as escalation point for issues beyond Administrator scope.
• Set space-planning strategy and workplace safety/ADA compliance standards; audit and coach Administrators on execution.
• Identify and implement office services process improvements and standards to drive consistency across locations.
• Serve as the primary liaison with building management on strategic/lease-level matters.
• Oversee equipment/supply strategy, including partnership with IT on shipping and warehouse management for sales centers.

Events & Engagement Strategy

• Work with Director to plan the annual and AEP event calendar and strategy for assigned locations; delegate on-site execution to Administrators.
• Select event vendors, negotiate contracts, and own event budgets and post-event ROI/feedback analysis.
• Partner with leadership, HR, and cross-functional teams to align events and engagement programming with company culture and strategic priorities.
• Develop creative concepts and themes for engagement initiatives that build team connection and company pride.
• Draft weekly calendars, newsletters, and employee communications for Administrator distribution.
• Partner with HR on wellness programs, recognition events, and community engagement initiatives.

Recruiting & Cross-Functional Partnership

• Partner with Recruiting leadership on hiring event strategy, pre-licensing exam venue planning, and out-of-state recruiting support.
• Represent Office Services on cross-functional and site-leadership initiatives.

Team Leadership & Development

• Manage, train, and develop Office Services Administrators at assigned locations.
• Set workload priorities for Administrators and conduct regular check-ins and performance feedback.
• Track and report office services KPIs, budgets, and site-level metrics to leadership.

Reports To: Director of Office Services & Events