Office Services & Events Manager

About the role

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement, and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.

The Office Services & Events Manager owns office operations, facilities strategy, and employee engagement programming across multiple TRANZACT locations. This role sets standards, manages budgets and vendor relationships, and leads a team of Office Services Administrators who execute day-to-day site operations. The Manager ensures consistency and excellence across all assigned locations while developing the Administrators who support them.

Responsibilities

Office Operations & Facilities Leadership

• Own the office services budget for assigned locations, approving invoices and expenses processed by Administrators.
• Manage vendor relationships and negotiate service contracts (cleaning, catering, maintenance); serve as escalation point for issues beyond Administrator scope.
• Set space-planning strategy and workplace safety/ADA compliance standards; audit and coach Administrators on execution.
• Identify and implement office services process improvements and standards to drive consistency across locations.
• Serve as the primary liaison with building management on strategic/lease-level matters.
• Oversee equipment/supply strategy, including partnership with IT on shipping and warehouse management for sales centers.

Events & Engagement Strategy

• Work with Director to plan the annual and AEP event calendar and strategy for assigned locations; delegate on-site execution to Administrators.
• Select event vendors, negotiate contracts, and own event budgets and post-event ROI/feedback analysis.
• Partner with leadership, HR, and cross-functional teams to align events and engagement programming with company culture and strategic priorities.
• Develop creative concepts and themes for engagement initiatives that build team connection and company pride.
• Draft weekly calendars, newsletters, and employee communications for Administrator distribution.
• Partner with HR on wellness programs, recognition events, and community engagement initiatives.

Recruiting & Cross-Functional Partnership

• Partner with Recruiting leadership on hiring event strategy, pre-licensing exam venue planning, and out-of-state recruiting support.
• Represent Office Services on cross-functional and site-leadership initiatives.

Team Leadership & Development

• Manage, train, and develop Office Services Administrators at assigned locations.
• Set workload priorities for Administrators and conduct regular check-ins and performance feedback.
• Track and report office services KPIs, budgets, and site-level metrics to leadership.

Reports To: Director of Office Services & Events