OFFICE SERVICES CLERK STATEWIDE

About the role

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

Current Vacancy: Baltimore City Department of Social Services, Family Investment Administration, 2000 N. Broadway, Baltimore, MD 21213.

An Office Services Clerk is the full performance level of work performing diverse clerical duties which support agency operations and require the review, verification and interpretation of information in order to make determinations and resolve problems in accordance with policies, regulations and laws applicable to agency programs. Employees in this classification do not supervise.

Responsibilities

• Reviews, verifies and interprets information in records, applications and other documents by using knowledge of agency policies and procedures to determine if appropriate procedures have been followed and to resolve problems.
• Processes and issues permits, licenses, vouchers, exemptions, invoices or other documents pertinent to agency programs and based on application of regulations and procedures to factual information.
• Responds to inquiries, makes determinations and resolves problems relative to inaccurate or incomplete information and discrepancies in various records and documents being processed.
• Explains basis of determinations to workers in other offices and agencies, clients or their representatives and the general public.
• Collects fees, makes corrections to payments owed or due, posts fees and payments to accounts and keeps financial records not requiring knowledge of bookkeeping or accounting.
• Assembles and verifies data and compiles information in order to prepare routine statistical and status reports.
• Updates and maintains files, logs, schedules, rosters and records.
• Composes routine correspondence to provide or request essential information, explain the status of requests and the procedures to be followed.
• Recommends changes in office procedures as necessary to improve office efficiency.
• Uses computer software applications to enter, edit, validate, search, retrieve and update information and may design, edit or format reports, graphs and charts.
• May type correspondence, reports, schedules and other material using a keyboard of a personal computer.
• Performs other related duties.

Requirements

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing clerical duties.

Notes: Candidates may substitute 30 credit hours of education at an accredited college or university for one year of the required experience. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

Qualifications

• Six months of experience handling confidential documentation.
• Six months of experience answering inquiries from internal and external customers.
• Six months of experience using Microsoft Office Suite, Word, Excel, PowerPoint, and Google email accounts.
• Six months of experience drafting correspondence, data entry, and/or reports.

Benefits

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

• Personal