Office Services Clerk

Responsibilities

• Handle copy production: copying, binding, cutting, high-volume blowbacks, and labels.
• Batch print emails and attachments and scan documents using eCopy.
• Perform quality control and maintain workflow and quality assurance.
• Input service costs into the electronic billing log (Excel spreadsheet).
• Maintain and troubleshoot department equipment.
• Handle mailroom duties: sorting, delivering, and shipping mail and packages.
• Schedule, set up, and prepare conference rooms for meetings and special events, including audio-visual equipment, supplies, and handouts.
• Order meals, refreshments, and beverages for meetings and replenish beverage service throughout.
• Remain on call during meetings to assist with requests, then clean up conference rooms afterward.
• Stock conference room credenzas and other storage areas with office supplies.
• Stock, maintain, and clean the employee lunchroom and satellite coffee rooms, including ordering and maintaining inventory.
• Load and unload dishwashers daily; clean microwaves, coffee machines, and soda machines daily and refrigerators weekly; maintain the espresso machine; and check CO2 and syrups in soda machines throughout the day.
• Provide backup coverage at the Reception Desk during scheduled breaks, lunches, and as needed.

Qualifications

• Proficient in Microsoft Office (Outlook, Office 2010) and able to learn new systems quickly.
• Working knowledge of print management/batch printing software (e.g., Law 5.0) and experience with OCR, PDF, and VHS conversion (a plus).
• Strong communication and customer service skills: professional, courteous, and diplomatic by phone, in person, and email, with excellent grammar and spelling and the ability to correspond with attorneys, paralegals, and other firm members.
• Well-organized self-starter able to multi-task, prioritize, and manage projects to completion under deadline in a fast-paced team environment.
• Dependable and reliable, producing error-free work and exercising sound, independent judgment.
• Flexible to work overtime as needed; able to stand for extended periods and lift up to 30 lbs.

Qualifications

This role requires a High School diploma or equivalent. Prior experience in a customer service environment is required, with law firm experience preferred.

Compensation & Benefits

The annual compensation range for this position is $45,000 - 54,000. The salary offered within this range will depend upon qualifications and other operational considerations.

Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.