Office Manager/Receptionist (In-Office)

Golden Reserve is seeking an experienced Regional Client Administrator (RCA) to help oversee its locations in Detroit, Michigan. This in-office role will be based at our Novi and Plymouth offices. Our RCA blends receptionist and office-manager duties, serving as a vital part of both the sales and operational teams.

About the role

As an RCA, you will:

• Handle all incoming and outbound client communication and correspondence (phones, digital, and traditional postage).
• Manage all internal operational aspects of your region’s office(s), including inventory and client experience.
• Maintain our client filing system.
• Provide world-class customer service.

The RCA Team is recognized as both the face and heart of Golden Reserve, delivering our first impression and serving as the primary point of contact for all client communications.

Golden Reserve’s unique approach to financial services includes monthly seminars you will help support, as well as weekly TV and radio shows across Ohio. We are one of the fastest-growing companies in Ohio, with nearly 20 offices, and are regularly recognized as one of the most innovative financial service companies in the country.

Responsibilities

• Client Service Excellence: Understand that we are entrusted with the life savings of our clients and uphold this responsibility with care.
• Be The Heart: Support our Sales team to help more families while serving as the compassionate front-line for client communication and experience.
• Commitment: Be committed to our process and systems of managing client services and support, learning the GR-Way.
• Ownership: Take personal pride in the operational excellence and appearance of your office location(s), ensuring they have all necessary items to deliver a world-class client experience.

Requirements

• Two (2) years or more of administrative support experience, including phone support.
• Expertise in Microsoft Office (including Teams).
• Excellent grammar, spelling, proofreading, and communication soft skills.
• GRIT—a blue-collar mindset with accountability, ownership, problem-solving, and toughness.

Benefits

• Generous time-off policy.
• Health, vision, and dental insurance.
• 401(k) retirement plan.
• Life insurance.

Pay

$55,000–$65,000.

Schedule

• In-office, full-time position.
• Work hours: 8:30 AM–5:30 PM with a 1-hour lunch.
• Must be available to work occasional evening hours to support educational workshops.
• Overtime is paid.