Office Manager/Receptionist (In-Office)
About the role
Golden Reserve is seeking an experienced Regional Client Administrator (RCA) to help oversee its locations in Pittsburgh, Pennsylvania. The RCA role blends receptionist and office‑manager duties and is a vital part of the sales and operational teams. As an RCA you will be the face and heart of the organization, delivering the first impression and serving as the point of contact for all client communications. You will support monthly seminars and weekly TV & radio shows across Ohio, contributing to the company’s rapid growth and innovative reputation.
Responsibilities
- Handle all incoming and outbound client communication and correspondence (phones, digital, and traditional postage).
- Manage all internal operational aspects of the region’s office(s), including inventory and client experience.
- Maintain the client filing system.
- Provide world‑class customer service.
Requirements
- Two (2)+ years of administrative support experience, including phone support.
- Expertise in Microsoft Office (including Teams).
- Excellent grammar, spelling, proofreading, and communication skills.
- GRIT mindset: accountability, ownership, problem‑solving, and toughness.
Skills
- Microsoft Office proficiency (Teams, Word, Excel, Outlook).
- Strong verbal and written communication.
- Organizational and multitasking abilities.
- Customer‑service orientation.
Benefits
- Generous time‑off policy
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401(k) plan
- Life Insurance
- Dedicated RCA Team Leaders to support workload and policy/training needs
Pay
Competitive salary range: $55,000 – $70,000.
Schedule
In‑office position with standard hours 8:30 am – 5:30 pm (including a 1‑hour lunch). Occasional evening hours may be required to support educational workshops. Overtime is paid. This is a full‑time role.