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Jobs · Administrative · Michigan

Office Manager/Receptionist (In-Office)

AlerStallings · Plymouth, MI · 1 wk ago
On-siteAdministrative$55k–$65k/yrFull-time

About the Role

Golden Reserve is seeking an experienced Regional Client Administrator (RCA) to oversee its locations in Detroit, Michigan. This role blends responsibilities of a Receptionist and an Office Manager, serving as a vital part of both the sales and operational teams. Unlike typical administrative roles in financial institutions, the RCA is the face and heart of Golden Reserve, delivering the first impression and managing all client communications.

Golden Reserve’s unique approach to financial services includes monthly seminars, weekly TV and radio shows across Ohio, and a reputation as one of the fastest-growing and most innovative financial service companies in the country.

Responsibilities

  • Manage all incoming and outbound client communication and correspondence (phone, digital, and traditional postage).
  • Oversee internal operational aspects of your region’s office(s), including inventory and client experience.
  • Maintain the client filing system.
  • Provide world-class customer service.
  • Support monthly seminars and weekly TV/radio shows.
  • Ensure the Sales team is supported to help more families while serving as the compassionate front-line for client communications.
  • Take ownership of operational excellence and the appearance of your office location(s), ensuring a world-class client experience.

Requirements

  • Commitment to client service excellence, recognizing the responsibility of managing clients' life savings.
  • Dedication to Golden Reserve’s process and systems for managing client services and support (the GR-Way).
  • Ability to work occasional evening hours to support educational workshops.

Benefits

  • Dedicated RCA Team Leaders (Captains) to assist with workload, policy, and training.
  • Generous time off policy.
  • Health, vision, and dental insurance.
  • 401(k) retirement plan.
  • Life insurance.

Pay

$55,000 - $65,000 annual salary. Overtime is paid.

Schedule

Full-time, in-office role with work hours from 8:30 AM to 5:30 PM, including a 1-hour lunch break.

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