Office Manager/Receptionist (In-Office)

About the role

Golden Reserve is seeking a Regional Client Administrator (RCA) to support office locations and clients in the Cincinnati area. This role combines elements of a Receptionist and Office Manager, focusing on client communication, internal operations, and client service.

Responsibilities

• All incoming and outbound client communication and correspondence (phones, digital, and traditional postage)
• Managing all internal operational aspects of your region’s office(s) (inventory and client experience)
• Maintaining our client filing system
• Providing world-class custom service

Requirements

• Two (2) years+ of administrative support experience, including phone support
• Expertise in Microsoft Office (including Teams)
• Excellent grammar, spelling, proofreading, and communication skills
• GRIT – a blue-collar mindset focused on accountability, ownership, problem-solving, and toughness

Qualifications

• Strong organizational and multitasking skills
• Ability to handle confidential information with discretion
• Proficiency in using technology tools relevant to the role

Skills

• Exceptional customer service skills
• Effective communication and interpersonal skills
• Attention to detail
• Problem-solving abilities

Benefits

• Competitive salary range: $55,000 - $65,000
• Generous time off policy
• Health, vision, and dental insurance
• 401(k) retirement plan
• Life insurance

Pay

• $55,000 - $65,000

Schedule

• This role is in-office
• Work hours: 8:30 am - 5:30 pm with a 1-hour lunch break
• Occasional evening hours for educational workshops, as needed
• Overtime is paid
• Full-time in-office position

What we provide

• RCA Captains – dedicated support from multiple RCA Team Leaders for workload management and training needs

Application

To apply, please fill out the application and submit your resume.

Additional Information

To learn more about the RCA role, visit: A Day in the Life of an RCA. For information on how we are different, watch: Expedition Retirement. For more details, visit: www.goldenreserve.com.