Office Manager - Operations & Fulfillment (On-Site)

What You’ll Do

• Project Management & Oversight Responsibilities
• Detailed project planning, timelines, and milestone tracking
• Project meeting coordination and facilitation
• Risk and issue identification and mitigation
• Budget management and reporting
• Stakeholder communication and management
• Comprehensive project documentation
• Continuous process improvement initiatives

Mailroom and Fulfillment

• Day-to-day oversight of incoming and outgoing mail operations
• Team management and supervision of fulfillment specialists
• End-to-end fulfillment process oversight (receiving, sorting, packaging, dispatching)
• Quality control procedures and error minimization
• Data privacy and confidentiality compliance
• KPI tracking and reporting (volume, turnaround times, error rates)

Office Operations

• Oversee office operations, including coordination of office visits and logistics, and technology coordination
• Review of ongoing invoicing from vendors and providers, and coordination and resolution of inquiries with Accounts Payable
• Inventory management and vendor coordination, including office supplies and procurement, coordination with courier services, delivery schedules and logistics
• Oversee office equipment management and IT support coordination
• Manage office visitor check-in and security protocols

Qualifications

• Proficiency in Microsoft Office Suite, Google, and project management tools
• Experience supervising mailroom, fulfillment, or logistics operations with a minimum of four years of relevant experience
• Strong vendor management and negotiation skills
• Project management and time management experience with strong attention to detail
• Exceptional customer focus with strong professional acumen
• Process improvement and efficiency mindset

Pay

Salary Range: $57,600.00 - $90,000 USD Annual
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.