Office Manager - Lampton Love

Lampton Love, Inc. is a family-owned business with more than 70 years of experience serving homes and businesses across the Southeast. With over 30 locations in 4 states, we are a relationship-driven organization built on strong connections with our employees, customers, and communities. As part of the Ergon family of companies, we combine the responsiveness and personal touch of a family business with the resources and professionalism of a larger organization. Our culture emphasizes safety, integrity, and teamwork, and we are dedicated to supporting employee growth while delivering exceptional service.

About the role

Based in Philadelphia, MS, our Office Manager is responsible for overseeing daily administrative, customer service, and billing operations. This role ensures efficient office workflows, accurate financial and customer records, and high-quality customer service. The Office Manager will work extensively within Cargas Energy software to manage billing, accounts receivable, customer data, and reporting.

Responsibilities

• Oversee daily office operations to ensure efficient workflow, confidentiality, and compliance with company policies and industry regulations
• Supervise and support office and customer service staff, coordinate scheduling, correspondence, and internal communications
• Maintain office policies, procedures, documentation, and regulatory records, including safety and DOT requirements
• Manage customer service operations, including account inquiries, payments, service requests, and timely issue resolution
• Maintain accurate customer records, service histories, and data integrity for accounts, pricing, deliveries, and payments
• Administer billing cycles, invoicing, payment processing, accounts receivable, collections, and customer credit balances using Cargas Energy
• Prepare, reconcile, and analyze daily, weekly, and monthly financial and operational reports; assist with month-end close
• Serve as the primary office subject-matter expert for Cargas Energy, including reporting, system updates, process improvements, and staff training
• Coordinate with external accountants, management, and other stakeholders as needed

Requirements

• High school diploma or equivalent
• 3+ years of office management or administrative experience
• Experience in accounting, billing, accounts receivable, and basic bookkeeping
• Strong customer service, communication, organizational, and problem-solving skills
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Professional, friendly, and patient demeanor
• Supervisory or team leadership experience
• Experience with Cargas Energy or similar energy/propane software preferred
• Experience in the propane, fuel, or energy industry preferred

Benefits

• Competitive pay
• Medical, Dental, Vision & Life Insurance
• 401(k) with company match
• Paid time off (PTO)
• Employee propane discount
• Stability, support, and room to grow

Employment offer contingent upon pre-employment drug test, background check, and clean MVR.