Office Manager

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Key Responsibilities

• Patient Experience & Front Office Management
• Schedule, confirm, and reschedule patient appointments
• Maintain a clean, organized, and professional front desk and waiting area
• Support the clinical team with administrative needs throughout the day
• Create a high-end, service-focused experience for every patient
• Insurance Verification & Patient Communication
• Verify patient insurance benefits accurately and efficiently
• Clearly explain insurance benefits, out-of-network benefits, deductibles, visit limits, co-pays, co-insurance, and patient responsibility
• Help patients understand the difference between insurance coverage and actual out-of-pocket costs
• Communicate our payment options and care model with confidence and transparency
• Absorb and address patient inquiries about insurance or cost
• Absorb and address patient inquiries about insurance or cost
• Absorb and address patient inquiries about insurance or cost
• Absorb and address patient inquiries about insurance or cost
• Billing, Payments & Administrative Support
• Collect co-pays, patient balances, and payments at time of service
• Process payments and maintain accurate billing/payment records
• Ensure patient paperwork, intake forms, insurance information, and authorizations are complete and up to date
• Maintain patient records with confidentiality, accuracy, and HIPAA compliance
• Communicate with billing team members regarding insurance issues, patient balances, and missing information
• Monitor outstanding administrative tasks and follow through until completed
• Leadership & Office Accountability
• Take ownership of the front office experience and daily administrative workflow
• Train, guide, and support front desk staff as the office grows
• Identify areas where systems, communication, or patient experience can be improved
• Ensure office policies and procedures are followed consistently
• Reduce scheduling gaps, missed appointments, and patient confusion
• Communicate effectively with management and clinical leadership

Requirements

• High school diploma or equivalent required; additional education in healthcare administration, business, or medical office management is a plus
• Previous experience in a medical office, physical therapy clinic, chiropractic office, dental office, or healthcare setting preferred
• Strong understanding of insurance verification, benefits, deductibles, co-insurance, co-pays, and patient responsibility
• Ability to explain insurance and financial information clearly and confidently to patients
• Strong customer service, communication, and interpersonal skills
• Organized, detail-oriented, reliable, and able to multitask in a fast-paced environment
• Comfortable with phone calls, patient conversations, scheduling, payments, and administrative follow-up
• Proficiency with EMR systems, Microsoft Office, and general computer systems
• Professional attitude, strong work ethic, and ability to take initiative
• Leadership or office management experience is strongly preferred

Ideal Candidate

• Someone who enjoys working with people, takes pride in organization, and understands that the front office plays a major role in the success of the practice
• Someone who can help patients feel comfortable, informed, and confident in their decision to begin care with us
• Someone who can communicate insurance benefits in a way that is honest, clear, and easy for patients to understand
• Someone who can build trust with patients, reduce confusion, and help them see the value in investing in their health

Compensation

• Competitive salary based on experience and qualifications
• Highest compensation available for candidates with strong medical office management, insurance verification, billing, and patient communication experience

Benefits

• 401(k)
• 401(k) matching
• Competitive pay based on experience
• Dental insurance
• Health insurance
• Paid time off and holidays
• Performance bonus
• Vision insurance

Schedule

• Full-time position
• In-person role at our Garden City, NY office

Why Join RECOVRY Physical Therapy

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Additional Information

• We are an innovative physical therapy and wellness company that helps improve and optimize your daily performance.
• We use clinically proven physical therapy techniques and pair them with innovative recovery technologies that expedite and optimize day to day activities and performance.