Office Manager - Inpatient Brain Injury Rehabilitation

About Shepherd Center: With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation’s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again. The culture is one of hope, humor, and hard work, offering career growth, strong relationships with co-workers, and leadership support.

Responsibilities

• Provides administrative and support services and manages office-related duties within assigned department.
• Handles incoming/outgoing phone calls, meeting the needs of callers and/or directing them to the correct source when necessary.
• Schedules and supports small and large meetings.
• Provides administrative support for documentation, reports, analyses, and presentations.
• Generates periodic reports.
• Performs data/records maintenance and systems documentation administrative duties.
• Prepares materials for departmental and/or other use.
• Manages and orders office supplies.
• Generates vendor requests and payments.
• Solves problems effectively and escalates issues as needed.
• Contributes to development and enhancements of processes and procedures and makes recommendations that ensure efficient office operations.
• Ensures day-to-day operations align with departmental objectives.
• Practices positive and engaging professional behavior and proper safety techniques in accordance with Center and departmental policies.
• Reports employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.
• Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility.
• Identifies potential risk areas within area of responsibility and supports problem resolution process.
• Performs other duties as required/requested/assigned.
• Coordinates schedules, food, and equipment for luncheons, meetings, etc.
• Prepares flight, hotel, and ground transportation reservations.
• Accurately tracks monthly expenditures.
• Provides assistance for sponsored events.

Requirements

• High school diploma or equivalent required.
• 2 years' experience supporting office support tasks.

Skills

• Proficient in Office 365.
• Self-directed with good problem-solving and organizational skills.
• High degree of judgement and independent decision-making.
• Highly motivated with a positive attitude.
• Takes responsibility for growing professionally and seeks opportunities for improving skills.
• Ability to plan, manage, and evaluate multiple priorities.
• Effective verbal, non-verbal, and written communication.
• Adapts willingly to changing work demands and environment.
• Maintains congenial working relationships with peers.
• Works well in a team environment and maintains professional demeanor.
• Strong customer service attitude and philosophy.

Preferred Qualifications

• Bachelor’s degree preferred.

Physical Demands

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time or exerting up to 15 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Working Conditions

No potential for exposure to blood and body fluids.