Office Manager Rehabilitation

About the role

The ideal candidate will have 3 years of experience in admitting and/or ambulatory settings or patient registration in an outpatient setting. They should possess excellent verbal and written communication skills, a strong customer service orientation, and proficient computer skills, including proficiency in office automated tools such as email, Outlook, and data entry. The role requires effective communication with all levels of staff, patients, and customers, as well as the ability to manage heavy phones and respond professionally to fluctuations in call volume.

Responsibilities

• Responds to insurance coverage and managed care difficulties to departmental leadership.
• Supervises clerical support staff, including checking problems with referrals, insurance problems, linking patient appointments, and resolving wrong accounts.
• Coordinates end-of-year and new-year insurance verifications within the section.
• Follows up with section staff (clinical and clerical) on a daily basis regarding prescriptions, pre-certification, letters of medical necessity, physicians' offices, and letters of appeals.
• Manages billing issues or inquiries with patients and patient accounts/departmental supervisor, as applicable.
• Educates patients, upon request, regarding insurance issues.
• Ensures that the team meets hospital expectations regarding payment collection.
• Communicates with appropriate staff regarding changes and disruptions in patient flow.
• Coordinates training/orientation of new staff to the section (clinicians and administrative staff).
• Updates departmental personnel regularly with respect to Managed Care and its impact on Rehab patients.

Requirements

Education: A high school diploma or equivalent (GED), may include specialized or vocational courses. An associate’s degree is preferred.

Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Strong computer skills, with proficiency in office automated tools: e-mail, Outlook, and data entry.
• Effective communicator with all levels of staff, patients, and customers.
• Ability to respond positively to fluctuations in patient flow.
• Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume.
• Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc.

Qualifications

• 3 years experience in admitting and/or ambulatory settings or patient registration in an outpatient setting.
• Associate’s degree required.
• Bachelor’s or Master’s degree preferred.

Benefits

HSS is an innovative, supportive, and inclusive environment that values its colleagues who love what they do and are deeply committed to the hospital's mission. The position offers a competitive salary and flexible schedule, reflecting the hospital's commitment to employee well-being and professional growth.

Pay

Details on pay are not specified in the job posting.

Schedule

The work shift is variable, reflecting the hospital's need to accommodate various schedules to best serve patients and staff.