Office Manager Rehab

About the role

The Office Manager position at HSS Onsite Rehabilitation Hospital for Special Surgery is seeking an energetic and passionate individual to oversee administrative professionals in a supportive outpatient environment across four corporate partnerships in five onsite locations in midtown and lower Manhattan and Brooklyn.

Responsibilities

• Oversee front desk operations for all locations
• Coordinate a portion of the physician needs
• Provide onsite care to employees
• Support the onsite HSS staff
• Respond to corporate leadership requests
• Prepare requested reporting and KPIs to the corporate entity
• Evaluate administrative staff performance
• Manage patient flow and scheduling
• Handle insurance authorization and registration of patients
• Collaborate with interdisciplinary team members, clinicians, physicians, and other HSS Rehab team members, Strategic Partnership team, and corporate partners
• Promote a professional atmosphere through courteous communication to the team
• Ensure superior customer service for patients

Qualifications

• Bachelor's degree preferred; Diploma or equivalent with 3 years of experience
• Two years in a healthcare or related customer service field
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to multi-task
• Ability to work in a team environment
• Knowledge of healthcare and health insurance
• Familiarity with medical terminology
• Positive attitudes towards assignments and others
• Ability to work in Excel with data sets
• Supervisory skills
• Critical thinking and data analysis

Skills

• Excellent communication skills
• Strong organizational skills
• Effective problem-solving abilities
• Proficiency in Microsoft Office Suite

Benefits

HSS is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, HSS provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.