Office Manager / In Office Sales

About the Role

Join our team as an Office Manager with Floor Coverings International, the #1 mobile flooring company in North America. With over 300 locations across the United States and Canada, we revolutionize the flooring industry through our unique shop-at-home model. You’ll play a vital role in the growth and expansion of our local franchise by enabling more estimates, managing projects, supporting marketing, and maintaining accurate financial records.

Responsibilities

• Marketing & Customer Relations
  • Build strong relationships with customers, providing exceptional customer service.
  • Efficiently coordinate and schedule appointments for the Sales Department.
  • Follow up on open and working proposals to ensure customer satisfaction.
  • Assist in developing, managing, and implementing local marketing initiatives.
  • Support and participate in home shows and events (paid weekends may be optional).
  • Maintain a clean, organized, and inviting office and workspace environment.
• Financials
  • Update and record incoming billing and expenses through QuickBooks (experience preferred, training provided).
  • Generate job costing reports for completed projects.
  • Track, prepare, and manage timely payment of business-related expenses.
• Production
  • Attend and participate in weekly sales meetings to review customer projects and manage production orders.
  • Confirm and accurately order necessary products for upcoming projects and schedule delivery.
  • Communicate and schedule start dates between customers and installers for efficient job scheduling.
  • Update customers regarding installation details and job progress.
  • Update software apps daily with job status and upcoming schedules (training provided).
• Continuous Improvement
  • Attend and participate in weekly meetings as scheduled.
  • Work with the team toward weekly and monthly goal achievements.
  • Be open to attending training/seminars at the owner’s discretion.
  • Make decisions and act in alignment with Floor Coverings International's core values and mission.

Qualifications

• Strong in-person, phone, and text communication skills.
• Exceptionally organized and detail-oriented, with strong multitasking abilities.
• Experience in general bookkeeping with QuickBooks is preferred but not required.
• Capable of making good business decisions and working independently without constant oversight.

Benefits

• Full-time position (no weekends).
• Paid personal/vacation time off.
• Bonus opportunities for in-office sales.
• In-house training and resource programs with full corporate support.
• Opportunity for advancement.
• Employee discounts.

Pay

$28,000.00 - $32,000.00 per year