Office Executive - CSR & Dispatch (Remote)

About the role

We are looking for a detail-oriented professional to join our remote team in Bangladesh, ensuring smooth logistics operations and exceptional customer service.

Responsibilities

• Respond to customer inquiries by email.
• Provide customers with timely shipment and delivery updates.
• Dispatch and coordinate drivers for daily container pickups and deliveries.
• Track containers, drivers, chassis, and shipment status in real time.
• Coordinate with port terminals, warehouses, customers, brokers, and drivers.
• Monitor LFDs, appointments, holds, releases, availability, and other operational requirements.
• Communicate delays, changes, and operational issues promptly.
• Troubleshoot issues involving containers, chassis, appointments, terminals, and deliveries.
• Update dispatch systems, spreadsheets, and customer records accurately.
• Coordinate last-minute changes and prioritize urgent loads.
• Maintain accurate documentation and dispatch records.
• Escalate unresolved operational issues to management when necessary.
• Complete all other tasks assigned by the supervisor.

Requirements

• 1-2 years of relevant experience.
• Bachelor of Arts degree.

Skills

• Shipment coordination
• Daily operations management
• Dispatching
• Transportation logistics

Application deadline: 09 September 2026