Office & CSR Manager

Responsibilities

• Lead and inspire the office team to ensure seamless daily operations and a positive work environment
• Oversee customer service representatives, providing guidance and support to enhance customer satisfaction
• Manage office facilities, ensuring a clean, organized, and efficient workspace for all team members
• Cook up with the Lead Specialist team to streamline processes and improve operational efficiency
• Handle customer escalations with empathy and professionalism, ensuring timely and effective resolution
• Implement and maintain internal systems to optimize workflow and communication across departments
• Develop and execute office policies and procedures that align with company goals and values, fostering a culture of excellence and accountability

Qualifications

• 3+ years of experience in office management, operations, or a similar role
• Experience supervising customer service employees
• Strong organizational and multitasking skills in a fast-paced environment
• Proven ability to lead, support, and hold a team accountable
• Excellent communication and interpersonal skills
• Experience handling customer service issues and escalations
• Comfortable working with CRM systems, scheduling platforms, and office technology
• Strong problem-solving skills with a proactive, solutions-oriented mindset
• High attention to detail and the ability to manage multiple priorities effectively

About Trust 1 Services

Trust 1 Services has been making bad days better since 2018. We're a local Quincy-based HVAC and plumbing company built on one idea: take care of customers like family, and take care of our team the same way.

We've grown fast — fast enough to land on the Inc. 5000 list of America's fastest-growing companies — but we've stayed tight-knit on purpose. No corporate red tape. No politics. Just a team that genuinely likes each other, gives back to the community, and shows up every day to win.

When you join Trust 1 Services, you get more than a paycheck. You get a real career path, top-tier training, weekly pay, full benefits (health, 100% paid dental/vision/life), 401(k) with match, PTO from day one, your birthday off, and a leadership team that has your back.

We're not for everyone. But if you're hungry, positive, and ready to be part of something that's actually going somewhere — we should talk.

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