Office Coordinator - Urgent Care Domino's Farms and Milan

About the Role

Trinity Health IHA Medical Group is seeking a compassionate and motivated Office Coordinator to oversee specified areas of the office in collaboration with the Practice Manager in order to deliver exceptional patient care. In this role, you will ensure patients receive friendly, efficient service and maintain efficient flow of the overall office, working with other supervisors to achieve operational goals as defined by the practice leadership. This position will be overseeing the Urgent Care locations at Domino's Farms and Milan.

Looking for a candidate with a Medical Assistant (MA) background or experience, as you will be training MA staff.

Responsibilities

• Supervise day-to-day operations of assigned areas.
• Manage more complex patient reception, medical records problems, or insurance issues.
• Provide suggestions to continually improve processes and the customer experience.
• Assist with recruitment, hiring, orientation, training, and coaching of staff.
• Maintain scheduling, time, and attendance for staff.
• Evaluate the performance of staff, recommend promotions, and disciplinary action.
• Coordinate care and serve as a liaison between patients and providers.
• Support quality improvement initiatives and disease management programs.

Requirements

• High School Diploma or equivalent with applicable college coursework or seminars in management and supervision. Prefer associate or bachelor’s degree in relevant field (Management, Healthcare Administration, etc).
• Minimum 3-5 years’ experience working in a Medical Office, with Reception or Cross-Trained Medical Assisting duties required.
• Prior supervisory experience preferred.

Qualifications

Office Coordinators who are training Medical Assistant staff must be credentialed as a Medical Assistant through one of the following certifying agencies:

• American Association of Medical Assistants (CMA)
• American Medical Technologists (RMA)
• National Center for Competency Testing (NCMA)
• National Healthcareer Association (CCMA)
• National Association of Health Professionals (NRCMA)
• American Medical Certification Association (CMAC)

Benefits

• Day-one benefits with no waiting period for eligible team members.
• Competitive pay and comprehensive medical, dental, and vision coverage.
• Opportunities for professional growth, development, and career advancement.
• Collaborative, patient-centered culture focused on excellence in care.
• Work with a mission-driven organization serving communities across Southeast Michigan.

Schedule

Rotating Shift (Full time)