Medical Office Coordinator

Key Responsibilities

• Coordinate daily front-office and patient-access workflow
• Maintain appointment schedules, patient volume, office coverage, and outstanding administrative tasks
• Support front-desk, scheduling, registration, and referral staff
• Help train new employees on systems, procedures, and patient-service expectations
• Review patient registration and insurance information for accuracy
• Resolve complex scheduling, referral, authorization, and documentation issues
• Cover screening, diagnostic, follow-up, and procedure appointments
• Monitor patient messages, work queues, referral requests, and unresolved tasks
• Track missing physician orders, records, referrals, and required documentation
• Avoid insurance verification and prior authorization follow-up
• Communicate with physician offices, insurance companies, and outside providers
• Address escalated patient concerns professionally and compassionately
• Identify workflow delays and recommend practical process improvements
• Support office leadership with reports, projects, and administrative initiatives
• Provide front-desk or scheduling coverage when needed

Qualifications

• Four or more years of medical front-office, patient-access, scheduling, or healthcare administrative experience
• Previous experience as a senior coordinator, lead receptionist, lead scheduler, trainer, or administrative resource preferred
• Experience in women’s health, diagnostic imaging, radiology, OB/GYN, or a high-volume specialty practice is strongly preferred
• Strong knowledge of medical scheduling, registration, referrals, insurance verification, and prior authorizations
• Experience using electronic medical records and practice-management systems
• Ability to manage competing priorities and resolve administrative issues
• Experience handling escalated patient concerns
• Strong leadership, organization, and problem-solving skills
• Professional verbal and written communication
• Willingness to remain hands-on and assist wherever needed
• Bilingual English and Spanish is strongly preferred