Medical Office Coordinator

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, which means improving the experience for everyone involved—from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past fifteen years. In February 2023, One Medical joined Amazon to deliver exceptional healthcare to more consumers, employers, care team members, and health networks to achieve better health outcomes.

The Opportunity

We’re looking for an Office Coordinator (internally known as Practice Coordinator) to join us in transforming the primary care experience. As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will champion best practices, ensure operational excellence, and manage daily operations including scheduling, inventory, and facilities. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the main point of contact for daily clinical operational oversight. You will motivate, support, and provide direction to your team under the guidance of your Operations Manager.

Responsibilities

• Ensure operational readiness of the practice through regular team check-ins, staffing reviews, task queue monitoring, and adherence to standard work.
• Provide team support and leadership through training, coaching, mentoring, and recognition.
• Drive performance improvement through active daily management, including office huddle facilitation and monitoring performance metrics.
• Perform inventory management, including ordering supplies, tracking expirations, minimizing waste, and completing counts.
• Support the financial health of the practice through office budget review and managing copay and revenue cycle.
• Monitor and respond to Net Promoter Score (NPS) feedback and service recovery cases, escalating as needed.
• Partner with Clinical Leadership and the Operations Manager to support quality health outcomes, patient safety, regulatory compliance, and population health initiatives.
• Use C-I-CARE (a communication framework) in all patient interactions to ensure a positive in-office experience through intake, scheduling, and billing.
• Handle front-of-house duties including check-in/check-out, insurance verification, paperwork, test preparation, and office upkeep.
• Support facility, security, and IT requests as encountered.
• Perform clinical duties such as venipuncture, non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.

Requirements

• At least 1 year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
• Graduated from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another recognized accrediting organization.
• An active Medical Assistant certification from NHA, AAMA, NCCT, AMCA, NAHP, NCMA, AMT, or another recognized certifying body.
• Proven ability to foster strong, collaborative team dynamics and a supportive, engaged team culture.
• Experience working on collaborative, diverse, and feedback-driven multidisciplinary teams.
• Strong written and verbal communication skills.
• Experience in healthcare with a solid understanding of billing and insurance is preferred.

Physical Demands

Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods.

Pay

The range for this role is $29.00 to $31.00 per hour based on a standard full-time schedule.

Schedule

This is a full-time role, working 40 hours per week, based in-person at our Jersey City, NJ office. Shifts are generally 8 hours, Monday through Friday, between 7:30 AM and 6:00 PM.

Benefits

• Taking care of you today:
  • Paid sabbatical for every five years of service.
  • Free One Medical memberships for yourself, your friends, and family.
  • Employee Assistance Program—free confidential services for stress, anxiety, financial planning, and legal issues.
  • Competitive medical, dental, and vision plans.
  • Pre-tax commuter benefits.
  • PTO cash outs—option to cash out up to 40 accrued hours per year.
• Protecting your future for you and your family:
  • 401K match.
  • Credit towards emergency childcare.
  • Company-paid maternity and paternity leave.
  • Paid Life Insurance—One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance—One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.
• Additional benefits for practicing clinicians:
  • Malpractice Insurance—100% covered.
  • UpToDate Subscription—an evidence-based clinical research tool.
  • Continuing Medical Education (CME)—annual stipend.
  • Rounds—providers end patient care one hour early each week for shared learning.
  • Discounted rate to attend One Medical’s Annual REAL primary care conference.