Office Coordinator - Richmond Diabetes & Endocrinology

About the role

Bon Secours is a faith-based and patient-focused organization dedicated to enhancing the health and well-being of all people through exceptional patient care. The Office Coordinator plays a crucial role in supporting the Richmond Diabetes & Endocrinology practice.

Responsibilities

• Demonstrates and meets competencies and skills as outlined in the departmental skills/competency checklist annually.
• Plans, prioritizes, and coordinates the work of others; maintains confidentiality of sensitive information; monitors quality control standards; identifies problems and recommends solutions and corrects errors; communicates effectively verbally and in writing.
• Maintains a current knowledge of all departmental policies, procedures, functions, and EMR to make appropriate decisions with guidance from the APM for all aspects of the practice.
• Works with providers to ensure Press Ganey Patient Experience scores are strong. Implements processes at sites when experience scores are not meeting benchmarks. Maintains, supports, and communicates initiatives such as PCMH, EMMI, Tel-Assurance, Meaningful Use.
• Prepares patient and equipment for exams and procedures, applies/removes dressings, administers treatment under the direction/supervision of the physician. Maintains medical supply inventory, maintains physician’s call schedule, schedules all surgeries and procedures with the OR if applicable. Provides phone triage for scheduling same day appointments.
• Answers phones and directs calls to the appropriate party, collects co-payments and deductibles at time of service. Checks patients in, schedules new patients as well as return visits. Prepares patient and equipment for exams and procedures, applies/removes dressings, administers treatment under the direction/supervision of the physician.
• Verifies insurance coverage and obtains authorizations, if necessary, from insurance carriers for procedures, tests, therapy, etc. Notifies physician/assistant when pre-cert problems occur. Pulls charts for scheduled patients, prepares charts by assuring all required reports, faxes, and notes are present, files charts back. Follows HIPAA guidelines for release of medical records. Thins charts per office schedule following chart retention regulations.
• Trains new employees working at site, and well as employees who need re-training. Establishes and maintains an effective working relationship with clinical and clerical staff, physicians, administrative staff, and patients.

Requirements

• High School Diploma or GED (required)
• Bachelor’s degree (preferred)
• BLS Basic Life Support – American Heart Association (required)
• 1-2 years of healthcare experience (preferred)
• 1-2 years of extensive customer service experience (preferred)
• Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance) preferred.

Qualifications

• Current CPR certification

Skills

• Excellent communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of medical terminology and procedures
• Proficiency in Microsoft Office Suite

Benefits

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.