Medical Office Coordinator (Endocrinology)

Specific Duties & Responsibilities

• Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
• Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems.
• Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
• Review clinic schedules and adjust as appropriate.
• Schedule new and follow-up clinic appointments and assist in canceling and rescheduling of clinics for providers who have a non-scheduler as their Medical Office Coordinator.
• Collect insurance information, and complete registration in EPIC.
• Answer questions from patients about billing and refer to JHU Physician Billing Services and/or JHH Patient Financial Services.
• Carefully coordinate the follow-up office visits by providing information about treatment and testing locations. Schedule lab tests and other procedures, and/or coordinates with other areas to complete the scheduling process.
• If requested by physician, complete courtesy calls to patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc.
• All information entered into EPIC will be subject to evaluation, quality controls and performance management standards.
• Provide administrative support for medical matters on behalf of physicians.
• Answer incoming calls from patients and provide information to patients, as appropriate.
• Routinely check voice mail and return calls to patients within 24 hours.
• Carefully coordinate with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic. Ensure that physician gets medical records in advance per protocol as appropriate.
• Send out letters and post op information to referring physicians, if needed.
• Send out confirmation letters to patients when appointment is scheduled less than 2 weeks out or as needed.
• Receive from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and send original to patients for their records.
• Other activity processed in EPIC: Enter patient phone messages and route to physician, Print and send patient letters as necessary, Document inbound/outbound phone messages to patients as appropriate, Pend RX refills requested and route to appropriate clinician, Assist as needed with insurance authorizations for non-formulary medications.

Qualifications

• A High School Diploma or graduation equivalent.
• Two years administrative experience.
• Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.
• Two years of college or equivalent work experience preferred.
• Two years’ medical office experience.