Office Coordinator III (11month)

About the role

This is an 11-month position (July through May) as an Office Coordinator with the Barnes Center at the Arch: Operations. Each year this individual will have the month of June off. This position requires availability for rotating Saturdays. All Office Coordinator III positions are cross-trained to serve in a variety of positions including, but not limited to, the information desk, health reception, the health and wellness phone bank, medical records and referrals. Position provides assistance and support to students/patients. Serve as initial point of contact for students, parents and visitors coming to the Barnes Center at the Arch, with the capacity to interact with over 400 individuals daily.

Responsibilities

• Greet and check students in at time of appointment.
• Provide students with necessary paperwork for completion.
• Enter billable insurance information into their account.
• Scan billing agreements and insurance cards into patient’s account.
• Create tickets for office visits/no show charges.
• Answer incoming phone calls, scheduling appointments, and/or take messages for the health and counseling staff.
• Provide assistance and support to students/patients upon arrival.
• Direct students to appointments as well as work collaboratively with nurses and therapists to ensure student is managed in an appropriate and timely manner.
• Enter immunization information into student’s electronic health record and scan health history.
• Other duties as assigned.

Requirements

• High school diploma with experience in records management and office operations.
• Knowledge of HIPAA and ability to handle sensitive, confidential information.
• Best in class customer service skills required.
• Demonstrated ability to work in a fast-paced environment.
• Good communication and teamwork skills.

Qualifications

• Proficient with current office technologies.
• Comfortable with medical jargon and discussing personal health matters.
• Able to work with confidential information and maintain confidentiality.
• Related office experience desired.

Skills and Knowledge

• Proficient with current office technologies.
• Comfortable with medical jargon and discussing personal health matters.
• Able to work with confidential information and maintain confidentiality.

Benefits

N/A

Pay

N/A

Schedule

N/A

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About The Syracuse Area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.