Staffing Coordinator (3-Month Assignment)

Responsibilities

• Matching the skills and availability of our HCAs with client needs
• Using staffing software to make sure all shifts are filled
• Managing call-offs
• Answering daily communications from and building positive relationships with HCAs and Care Managers
• Verifying hours worked for payroll
• Being the first point of contact for HCA concerns, triaging calls to the On Call Care Manager for clinical concerns as needed
• In the uncommon event normal Home Care Aide coverage cannot immediately and appropriately be scheduled, traveling to client homes to perform direct client care services/"gap coverage" until a regular HCA can be scheduled

Requirements

• 1+ years of Staffing/Scheduling experience, preferably in a home care/home health setting, or another high-volume, fast-paced environment
• Excellent communication and collaboration skills
• Ability to work independently to successfully and creatively problem solve in a crisis-oriented environment
• Ability to remain calm and focused, multitask, and maintain a sense of urgency in a fast-paced, high-volume environment
• Ability to be detail-oriented when dealing with a large volume of incoming information
• Strong technology proficiency, including use of web-based office systems such as Google Workspace - experience with ClearCare is a plus
• Pass Home Care Services Bureau (HCSB) background screen
• Active driver's license, clean driving record and reliable vehicle
• Flexibility/availability to work additional hours (as dictated by business needs) is a plus