Office Coordinator - Atrium Health Gastonia Neurology West
About the role
Supervises the front office and performs Patient Care Coordinator activities, including staff management, auditing for accuracy, quality control, schedule maintenance, interviewing and cross‑training staff, providing coverage, assisting the Practice Manager during absences, verifying patient eligibility, establishing payment plans, purchasing office and medical supplies, filing insurance, and distributing refunds.
Responsibilities
- Supervises the front office.
- Performs Patient Care Coordinator activities, including:
- Staff management
- Auditing for accuracy
- Maintaining quality control
- Maintaining daily, weekly, and monthly schedules
- Interviewing new or replacement staff
- Coordinating cross‑training of staff
- Providing coverage of certain positions
- Assisting the Practice Manager or functioning in the role of Practice Manager during absences (non‑clinical coverage, facility and equipment needs, patient satisfaction, patient complaints)
- Verifying patient eligibility before treatment is rendered and establishing payment plans on outstanding balances
- Purchasing office and medical supplies, filing insurance, and distributing refunds
Requirements
Work consistently requires walking, standing, and sitting; some lifting, reaching, bending, stooping, pushing, and pulling; must be able to lift up to 30 pounds when handling medical equipment or supplies. Must speak and read English very well. Must be able to deal effectively with patients, staff, and physicians. Requires some analysis of data or report information, the ability to search for solutions, and to direct the activities of others.
Qualifications
- High School Diploma or GED required
- Medical office experience, medical terminology, and supervision preferred
- Excellent customer service, computer, and communication skills required