Office Coordinator- Neurosurgery

About the role

Location: 45 Salem Turnpike, Norwich (10583). Shift: Monday–Friday.

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Responsibilities

• Managing the daily operations of the practice and performing a variety of administrative functions.
• Supervising administrative and clinical staff and practice operations including scheduling, workflow, service delivery and employee performance.
• Serving as primary resource to office staff on administrative matters including patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.
• Assisting clinical and medical staff in organizing and triaging care by accurately relaying pertinent patient information, adjusting the patient schedule as needed, scheduling and coordinating urgent care with other resources within practices and releasing health information in accordance with HIPAA requirements.
• Ensuring staff communicate and interact with patients in a courteous, respectful, and businesslike manner; holding staff accountable for customer service standards; intervening when incidents occur.
• Ensuring staff compliance with HIPAA requirements.
• Maintaining and adjusting staff schedules to complement practice provider schedules.
• Processing all new patients into the practice, maintaining contact and acting as the patient’s primary resource and contact.
• Assisting the Office and/or Practice Manager in developing and maintaining departmental budgets.
• Communicating with staff regarding new policies and procedures, changes in billing and insurance policies, and any other issues related to the operation of the practice.
• Processing time worked/attendance into Kronos for office staff.
• Managing and coordinating vacation and personal time off to ensure minimum disruption of practice operations.
• Ensuring adherence to organizational policies, procedures and regulatory standards.
• Interviewing candidates and making hiring decisions in conjunction with the Office and/or Practice Manager.
• Acting as a liaison regarding daily operations and staff communication.

Qualifications

• High school diploma; Associate/Bachelor’s Degree and/or appropriate certification preferred.
• Previous management/supervisory or leadership experience preferred.
• Strong communications skills and experience in a leading role required.
• Ability to improve quality and productivity by identifying improvement opportunities.
• Knowledge and behaviors required to meet age‑specific patient needs (e.g., Pediatrics, Adolescents, and Geriatrics) preferred.

Benefits

We provide a competitive benefits program designed to ensure work/life balance.

Schedule

Monday – Friday.