Office Coordinator - Pediatric NeuroSurgery

About the Role

The Clinic Office Coordinator will provide leadership, support, direction, and focus for the outpatient clinic. This position is responsible for staffing and supervision of daily activities to produce successful outcomes of all patient encounters and is expected to measure productivity and outcomes. The Clinic Office Coordinator is expected to maintain close communication with other department leadership by providing effective and efficient clinic patient access.

Responsibilities

• Responsible for all clerical operations related to the whole production cycle of the outpatient scheduling, authorizations, and verification system, including creation of templates, coordinating and processing of pre-made schedules of CHRISTUS Santa Rosa Hospital San Marcos programs, and updating manual material.
• Works collaboratively with clerks to ensure meeting standards of performance and participates in the peer interview process for prospective associates.
• Coordinates scheduling program through the collection and reporting of data to the Clinical Program Director to examine efficiency of the department and the program it supports.
• Develops daily workflow monitoring for areas of responsibility and staffs to meet the needs of the organization.
• Provides support to all areas of the Wound Care OP department patient access.
• Works with service departments and referring providers to identify areas of exposure and design processes that will increase knowledge of staff and improve outcomes in service, quality, and accuracy.
• Responds to organizational and clients’ needs with innovative processes to ensure service excellence.
• Ensures compliance with relevant regulations, standards, and directives from regulatory agencies.
• Demonstrates competence to perform assigned patient care responsibilities in a manner that meets the age-specific and developmental needs of patients served by the department.
• Appropriately adapts assigned patient assessment, treatment, and/or care methods to accommodate the unique physical, psychosocial, cultural, spiritual, age-specific, and other developmental needs of each patient served.
• Takes personal responsibility to ensure compliance with all policies, procedures, and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless necessary in the performance of assigned job duties.
• Demonstrates adherence to the CORE values of Santa Rosa Health Care.
• Performs other duties as assigned.

Requirements

Education/Skills:

• High school diploma or equivalent is required.
• Associate degree preferred.

Experience:

• Minimum of 2 to 5 years’ experience within the healthcare industry, including:
• Knowledge of admission, registration requirements, scheduling, and Wound Care OP department access.
• Must possess a general working knowledge of integrity requirements and procedures.
• Must have practical knowledge of common office software applications.

Qualifications

Licenses, Registrations, or Certifications:

• None required.

Schedule

8AM - 5PM, Monday-Friday

Work Type

Full Time