Office Coordinator — Administrative Admin — Sahara Trail

About the role

Mercy Health seeks an Office Coordinator/Administrative Assistant to join the team at Sahara Trail. This position will coordinate services of the assigned practice, work as a Medical Assistant or Front Desk position, and manage administrative functions.

Responsibilities

• Demonstrates and meets competencies and skills as outlined in the departmental skills/competency checklist annually.
• Plans, prioritizes, and coordinates the work of others; maintains confidentiality of sensitive information; monitors quality control standards; identifies problems and recommends solutions and corrects errors; communicates effectively verbally and in writing.
• Maintains a current knowledge of all departmental policies, procedures, functions, and EMR in order to make appropriate decisions with guidance from the APM for all aspects of the practice.
• Works with providers to ensure Press Ganey Patient Experience scores are strong. Responsible for implementing processes at sites when experience scores are not meeting benchmarks.
• Maintains, supports, and communicates initiatives such as PCMH, EMMI, Tel-Assurance, Meaningful Use.
• Prepares patient and equipment for exams and procedures, applies/removes dressings, administers treatment under the direction/supervision of the physician.
• Maintains medical supply inventory, maintains physician’s call schedule, schedules all surgeries and procedures with the OR if applicable.
• Provides phone triage for scheduling same day appointments.
• Answers phones and directs calls to the appropriate party, collects co-payments and deductibles at time of service. Checks patients in, schedules new patients as well as return visits.
• Responsible for daily posting of all charges, receipts, ensuring all encounter forms are accounted for, obtains any missing charge information. Accurately posts CPT and ICD-9 codes, pays attention to procedure modifiers, and appropriateness of diagnosis codes. Responsible for balancing receipts and deposits at close of day.
• Verifies insurance coverage and obtains authorizations, if necessary, from insurance carriers for procedures, tests, therapy, etc. Notifies physician/assistant when pre-cert problems occur.
• Pulls charts for scheduled patients, prepares charts by assuring all required reports, faxes, and notes are present, files charts back. Follows HIPAA guidelines for release of medical records. Thins charts per office schedule following chart retention regulations.
• Trains new employees working at site, and well as employees who need re-training.
• Establishes and maintains an effective working relationship with clinical and clerical staff, physicians, administrative staff, and patients.

Requirements

• High School Diploma or GED (required)
• Bachelor’s degree (preferred)
• BLS Basic Life Support – American Heart Association (required)
• 1-2 Years Of Healthcare Experience (preferred)
• 1-2 years of extensive customer service experience (preferred)
• Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance) preferred.

Qualifications

• Current CPR certification
• Knowledge of electronic medical records (EMR)
• Strong organizational and communication skills
• Ability to work independently and as part of a team

Skills

• Excellent interpersonal and communication skills
• Proficient in Microsoft Office Suite
• Strong attention to detail
• Ability to handle confidential information

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible). Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts. Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. Tuition assistance, professional development and continuing education support.