OFFICE AUTOMATION SPECIALIST II - 64085928

Your Specific Responsibilities

• Provides technical assistance, customer service and guidance to users utilizing 'standard' and 'non-standard' information system hardware and software.
• Supports the use of office automation software, e-mail, computers and associated peripherals.
• Maintains up-to-date technical knowledge of all microcomputer hardware and software resources within Management Systems and applies knowledge gained through experience and training.
• Performs installation, relocation, and testing of 'standard' and 'non-standard' computer software, hardware and associated peripherals and miscellaneous support items.
• Maintains a complete accurate inventory of all hardware and software resources within the agency. Coordinates moves, distribution of new software and hardware throughout the agency.
• Performs minimal repairs on label printers, network printers, and desktop printers. Troubleshoots & documents procedures for installation of new software or hardware.
• Performs related duties and responsibilities as required to achieve the overall mission of the department.

Required Knowledge, Skills and Abilities

• Knowledge of distributed processing and office automation operations, procedures and equipment.
• Skill with PC software and hardware support and troubleshooting.
• Ability to determine work priorities, assign work and ensure proper completion of work assignments.
• Ability to communicate effectively and identify and define user task needs.
• Knowledge of HIPAA and Information Technology security practices and ability to effectively address confidential security incidents.
• Ability to lift 50lbs or more for moving and relocating information technology equipment.

Qualifications

• Minimum: 1 to 3 years professional work experience in a technical support help desk environment or some technical schooling with IT Certifications.
• Minimum: 1 to 3 years professional work experience supporting desktop computers & Windows 10 or some technical schooling with IT Certifications.
• Valid State of Florida Driver’s License
• Ability to lift or move equipment in excess of 50 lbs

Preferred

• Experience working with computer imaging software.
• Experience working with active directory.
• Some technical schooling or IT Certifications
• Technical certifications including Microsoft, Cisco, A+, Network + etc.