Office Assistant I

About the role

Wilsonart, in Dallas, currently has an opening for an Office I/Customer Service representative. This person will work directly with our customers, entering electronic orders, answering phone calls, responding to customer inquiries, and performing a variety of other tasks as required. The position involves extensive data entry into our internal system.

Responsibilities

• Performs duties in accordance with specific instructions and established work methods
• Enters orders via 10-key into internal system
• Resolves routine questions and problems via phone, email, and occasionally in person
• Supports day-to-day order management
• Assists the needs of the customer
• Performs other tasks as required

Requirements

• High School Diploma or GED
• 1+ years of experience (fifteen semester hours of college in a related field may substitute for the required experience)
• Skill in resolving routine questions and problems
• Experience with Microsoft Office Suite, especially Outlook
• Skill in data entry (10-key)
• Ability to follow directions, take notes, and self-start
• Ability to work under direct supervision
• Ability to multi-task while staying organized

Physical Demands

• Sitting in the same location or standing/walking
• Required to stoop, climb, or lift light material (10-20 lbs) or equipment
• Located in a comfortable indoor area

Benefits

• Medical, dental, and life insurance
• Company-paid short- and long-term disability
• FSAs and dependent care options
• Vision and legal benefits
• Gym discounts and wellness clinics
• Tuition reimbursement—for you and your dependents
• Paid vacation and holidays in your first year
• Clear paths to promotion and internal mobility
• Training, coaching, and mentorship
• Development programs to support your goals
• A culture that respects work-life balance