Office Assistant Float

About the role

The Float Pool Office Assistant travels to practices where needed. Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Supervisor/Manager to achieve quality outcomes for the patient.

Responsibilities

• Answer and triage incoming telephone calls, respond to questions, take appropriate messages, schedule patient appointments or transfer caller as necessary.
• Maintain appointment schedule by scheduling patient based on urgency, length of exam time required, and/or convenience of patient.
• Confirm next day patient appointments by contacting patient to remind them of appointment time, maintain correct availability of days, and reschedule as soon as possible.
• Greet patients as they arrive.
• Collect patient co-payments.
• Verify patient and insurance information following RHPA guidelines. All information to be accurately updated in EPIC.
• Update chart with copies of current insurance card and patient registration forms.
• Prepare new patient charts as appropriate.
• Pull chart, attach patient superbill when applicable, and notify medical assistant or other appropriate party that patient has arrived.
• Verify insurance coverage, plan benefits coverage, and verify patient signature on various insurance forms.
• Keep patients informed of delays and explain alternatives when possible.
• Cookorate the business schedule and office schedule for the Provider(s).
• Check out patient by collecting any additional payment due for services rendered if applicable.
• Enter CPT and ICD 10 codes, when appropriate.
• Record and post charges and payments daily, when appropriate.
• Balance cash drawer and prepare deposit for Practice Manager to take to bank.
• Aid patient with billing questions as capable and refer complex problems to the Practice Manager.
• Sort, distribute, and file appropriate mail, lab results, transcription, and other patient data via ICS/document management accurately according to timelines established by the practice.
• Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice.
• Perform all duties respectful of confidentiality and safety of all patients, employees, and Providers.
• Adhere to established quality principles and standards established by Reid Health Physician Associates and Reid Health.
• Follow up with patients that canceled/no showed their appointment.
• Monitor patient portal, Payor Coverage Portal, and e-mails daily.

Requirements

• Previous computer experience.
• Six months previous clerical experience with a general understanding of insurance preferred.
• Previous work experience in a provider office or medical related position.
• Knowledge of medical terminology.

Qualifications

• High School Graduate or GED equivalent.

Skills

• Excellent communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

• Flexible schedule.
• Travel opportunities.
• Professional development opportunities.

Pay

$25.00 per hour.

Schedule

Day shift, 40 hours per week, Monday - Friday, hours varying from 7 am - 6 pm dependent upon the specialty.