Office Assistant - Float

At NovaCare Rehabilitation

Responsibilities

• Answer and direct telephone calls
• Schedule and coordinate patient appointments
• Obtain and verify patient information to maintain accurate patient files, EMR, and billing system information
• Prepare patient intake forms prior to appointments to ensure timely service
• Provide excellent customer service by meeting and greeting patients, family members, and visitors and answer any questions/offer assistance as needed
• Help to maintain a positive patient experience and safe treatment environment by assisting the clinic staff in maintaining the general cleanliness of the center and ensuring patient care materials are readily available and kept orderly
• Affirm compliance with healthcare regulations and company policies
• Aid the Patient Service Specialist with faxing and filing as needed
• Maintain inventory and stock new inventory
• Maintain disinfectant spray bottles for the gym for patients and members

Requirements

• Dependable
• Personable
• Enjoy helping others

Qualifications

• Minimum High School Diploma or GED
• Prioritizing experience working in a healthcare office setting
• Customer service skills