Office Assistant Float

About The Job

General Summary of Position: The Office Assistant will perform a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. These duties may vary by department and/or site and may include: patient registration, patient scheduling, coordinating the physician order re-certification process, insurance verification and coordination of services for patients, charge entry and reconciliation functions, co-payment and daily cash receipt responsibilities, assisting with medical record operations on a daily basis, greeting, registering, and escorting patients, completing patient set-ups, turning over patient rooms, and ensuring that the exam room is properly cleaned and prepped, performing other patient care duties determined by the therapist or physician, editing and distributing clinical dictations, order and maintain clinical and administrative supplies, creating patient registration packets for patients and/or billing department, and providing front office and/call center coverage and assistance.

Primary Duties And Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
• Complies with governmental and accreditation regulations.
• Promptly answers assigned extensions using the correct salutation and follows script and completes patient reminder calls.
• Processes and procedures as assigned.
• Completes the preliminary intake efficiently, accurately, and completely; performs patient updates, scanning registration, patient scheduling of initial and follow-up appointments based on insurance guidelines and messaging in the department's practice management (PM) system and/or electronic health record (EHR).
• Performs insurance verification and coordinates services/authorizations for patients as assigned.
• Completes and/or ensures accurate collection of copayments and copayment reconciliation, charge entry reconciliation, preparation of bank deposits, and cash receipt logs as assigned.
• Demonstrates proficiency with the billing portion of the PM system to include: guarantor information, benefit information, insurance information, insurance priority, episode of care information, open HMO referrals, alternate insurances, and system notes (if applicable).
• Assembles financial paperwork and medical record paperwork for physicians and/or clinical team; assists patients with completing of required office forms; reviews all patient information for accuracy and completeness and witnesses all financial forms as required.
• Maintains waiting area in clean and neat condition, restocking materials as needed.
• Maintains administrative supplies and keeps administrative supplies at par levels.
• Responds to all payer-specific questions from patients and clinical providers as appropriate.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications

• Education: High School Diploma or GED required and Associate's degree (A.A.) preferred or Bachelor's degree from a college or university in healthcare preferred or related field preferred.
• Experience: Less than 1 year 3 months of related experience/and or training in a fast-paced medical office setting for therapy/ambulatory offices required and Less than 1 year Experience in a medical office required or a combination of experience and education will be accepted for outpatient physician centers.
• Experience: Experience working in a role involving customer service preferred.

Knowledge, Skills and Abilities

• Must have excellent customer service as well as excellent verbal and written communication skills.
• Has a basic knowledge of Microsoft office products including Word, Excel, and Outlook.
• Must be a highly organized, process-oriented individual who has the ability to multi-task, be flexible, and be a self-starter.
• Has the ability to follow instructions and assist visitors and/or patients without compromising safety, service, care, or efficiency.
• Friendly and professional when interacting with patients and visitors at all times.
• Serves as the initial face and the initial voice of the clinic and must project a positive and professional image at all times.

Pay

This position has a hiring range of USD $18.40 - USD $29.74 /Hr.