Office Assistant Float

About the role

The Office Assistant will perform a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. These duties may vary by department and/or site.

Responsibilities

• Contributes to the achievement of established department goals and objectives; adheres to department policies, procedures, quality standards, and safety standards; complies with governmental and accreditation regulations.
• Answers assigned phone extensions using the correct salutation and follows script; completes patient reminder calls, processes, and procedures as assigned.
• Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members.
• Completes preliminary intake efficiently, accurately, and completely; performs patient updates, scanning, registration, patient scheduling of initial and follow-up appointments based on insurance guidelines, and messaging in the department's practice management (PM) system and/or electronic health record (EHR).
• Performs insurance verification and coordinates services/authorizations for patients as assigned.
• Completes and/or ensures accurate collection of copayments and copayment reconciliation, charge entry reconciliation, preparation of bank deposits, and cash receipt logs as assigned.
• Demonstrates proficiency with the billing portion of the PM system, including guarantor information, benefit information, insurance information, insurance priority, episode of care information, open HMO referrals, alternate insurances, and system notes (if applicable).
• Assembles financial and medical record paperwork for physicians and/or clinical team; assists patients with completing required office forms, reviews all patient information for accuracy and completeness, and witnesses all financial forms as required.
• Communicates duplicate or multiple medical record accounts to appropriate medical records personnel for merging.
• In Physician Centers: Registers and schedules patients for a variety of physician specialty clinics; modifies physician schedules upon request; works closely with Patient Insurance Specialists, secretaries, and nurses to coordinate and schedule procedures and clinics.
• Requests and obtains referrals, medical records, or diagnostic reports from internal and external providers as assigned.
• Monitors and handles case management for patients in the EHR system as assigned.
• Maintains waiting area in clean and neat condition; restocks materials as needed.
• Monitors administrative supplies and keeps them at par levels.
• Responds to all payer-specific questions from patients and clinical providers as appropriate.
• Participates in meetings, committees, and community outreach efforts; represents the department and hospital in multi-disciplinary quality and service improvement teams.

Requirements

• High School Diploma or GED required.
• Associate's degree (A.A.) preferred, or Bachelor's degree from a college or university in healthcare or a related field preferred.
• Less than 1 year (3 months) of related experience/training in a fast-paced medical office setting for therapy/ambulatory offices required.
• Less than 1 year of experience in a medical office required, or a combination of experience and education will be accepted for outpatient physician centers.
• Experience working in a role involving customer service preferred.

Skills

• Excellent customer service, verbal, and written communication skills.
• Basic knowledge of Microsoft Office products including Word, Excel, and Outlook.
• Highly organized, process-oriented, and able to multi-task, be flexible, and work independently.
• Ability to follow instructions and assist visitors and/or patients without compromising safety, service, care, or efficiency.
• Friendly and professional when interacting with patients and visitors at all times; serves as the initial face and voice of the clinic and must project a positive and professional image.

Pay

This position has a hiring range of USD $18.40 - USD $29.74 per hour.