Office Assistant - Children, Youth, and Families

About the role

The Office Assistant performs a variety of general and specialized administrative functions to assist the Department of Health and Human Services with providing services to the public.

Responsibilities

• Effectively communicating with the public.
  • Greeting and directing the public, providing program information, answering multi-line telephone, taking messages, making referrals to other services when appropriate, and otherwise assisting the public.
  • Gathers and documents information to determine client enrollment into programs.
  • Schedules appointments.
  • Enters data and program specific information into various computer systems, programs, and case files.
  • Prepares, edits and revises various documents including correspondence, reports, meeting minutes, questionnaires, etc., from handwritten notes, recorded voice dictation, meeting information, or prior documents, using typewriter or computer and word processing and speech recognition software.
  • Opens, maintains, and closes electronic or hard copy files/charts.
  • Performs file maintenance and destruction following applicable policy and procedure.
  • Scans documents into electronic case files.
  • Develop and maintain spreadsheets, create charts and tables, or generate reports.
  • Processes, distributes, and/or scans mail following standard procedures.
  • Processes paperwork specific to the assigned division.
  • Prepares legal documents and processes paperwork for court actions.
  • Coordinates serving the client with court documents.
  • Completes background checks and performs notary duties.
  • May provide financial assistance functions to Department and/or clientele including depositing checks and allowances, setting up and maintaining payment accounts, preparing bills, handling petty cash and maintaining associated records, preparing billing statements, preparing requisitions or purchase orders.
  • Maintains inventory of office and computer supplies, forms, papers, verify bills when received, and arranging for payment.

Requirements

• Minimum of a high school diploma or GED equivalent with at least two years of office experience.
• Experience in Word, Excel, machine transcription, scanning, and public contact preferred.
• Must possess and maintain a valid driver's license. (Requirement specific to the Mental Health and Youth and Family Services divisions.)
• Knowledge of and ability to use modern office practices, procedures, and equipment.
• Skilled in operation of computers and software programs utilized by the department.
• Demonstrated ability to type a minimum of 45 wpm with 95% accuracy.
• Effectively communicate in English.
• The ability to understand and follow written and oral instructions.
• Determine priorities, multi-task, plan and organize work schedule to meet deadlines and goals.
• Respect individual and their differences, and work with members of all socioeconomic groups.
• Maintain confidentiality and accountability.
• Establish and maintain effective working relationships with co-workers, other county and department employees, and the general public.
• Ability to add, subtract, multiply, divide, and figure simple mathematical calculations.
• Able to lift, carry, push, pull or otherwise move up to 20 pounds.
• Understand and use proper body mechanics.

Qualifications

• Education/Certifications/Experience Requirements:
• Minimum of a high school diploma or GED equivalent with at least two years of office experience.
• Experience in Word, Excel, machine transcription, scanning, and public contact preferred.
• Must possess and maintain a valid driver's license. (Requirement specific to the Mental Health and Youth and Family Services divisions.)

Skills

• Knowledge of and ability to use modern office practices, procedures, and equipment.
• Skilled in operation of computers and software programs utilized by the department.
• Demonstrated ability to type a minimum of 45 wpm with 95% accuracy.
• Effectively communicate in English.
• The ability to understand and follow written and oral instructions.
• Determine priorities, multi-task, plan and organize work schedule to meet deadlines and goals.
• Respect individual and their differences, and work with members of all socioeconomic groups.
• Maintain confidentiality and accountability.
• Establish and maintain effective working relationships with co-workers, other county and department employees, and the general public.
• Ability to add, subtract, multiply, divide, and figure simple mathematical calculations.
• Able to lift, carry, push, pull or otherwise move up to 20 pounds.
• Understand and use proper body mechanics.

Benefits

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information.

Pay

HOURS: Full Time Position Either 8:30 a.m. - 7:00 p.m. Tuesday through Friday (4 10-hour shifts) OR 10:30 a.m. - 7:00 p.m. Monday through Thursday and 8:00 a.m. - 4:30 p.m. Friday

Schedule

HOURS: Full Time Position Either 8:30 a.m. - 7:00 p.m. Tuesday through Friday (4 10-hour shifts) OR 10:30 a.m. - 7:00 p.m. Monday through Thursday and 8:00 a.m. - 4:30 p.m. Friday

Values of Excellence (Recognition Program)

A program designed to celebrate the big wins, the daily efforts and everything in between of our county employees, which such a great place to grow, work, and thrive together. Where anyone as a county employee can recognize someone for a job well done!

Continuing Education

Outagamie County encourages continuing education by offering Education Reimbursement. This reimbursement is intended to provide assistance to the employee for out-of-pocket expenses for continuing education for the mutual benefit of the employee and Outagamie County, not covered in the departmental budget. Any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course, is eligible to apply. This statement is not all-inclusive in regard to tuition reimbursement. https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information